Technical Support Specialist
hace 1 mes
About Helpware
We're a global technology company that delivers exceptional customer experience and operational support to modern businesses. Our team of experts leverages cutting-edge solutions and advanced technologies to drive value.
Position Overview
As an Advanced Technical Support, you'll play a crucial role in delivering world-class support to our customers. You'll be the Electronic Health Record (EHR) integration expert, ensuring seamless sync stability and resolving complex issues.
Key Responsibilities
- Monitor and troubleshoot EHR integration issues, providing reproducible steps to engineering teams.
- Be a resource for cross-functional teams, providing technical support and translating complex concepts into actionable insights.
- Listen to customer feedback, analyze data, and use it to improve our services.
- Share knowledge by documenting and training teams.
Qualifications
We're looking for a skilled professional with:
2+ years of experience in a fast-paced SaaS environment.Excellent understanding of SQL queries and databases.Familiarity with debugging browser issues using developer tools and JavaScript console.Working knowledge of Python, Ruby, and AWS.Deep understanding of physical and virtual server infrastructures, including virtual machines.Familiarity with troubleshooting in Windows and IT infrastructure experience is a plus.Experience with Jira, Confluence, or other defect-tracking software and CRMs like Salesforce are a plus.Strong written and verbal communication skills in English.-
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