Global Training Program Coordinator, Mexico Support

hace 5 días


Xico, México Amazon Web Services Mexico S. De R.L. De C.V. - C68 A tiempo completo
About the Role

We are seeking a highly motivated Global Training Program Coordinator to join our team at Amazon Web Services Mexico S. De R.L. De C.V. - C68 in Mexico City.

As a Global Training Program Coordinator, you will be responsible for delivering, implementing and administering high quality training programs for technical and non-technical learning programs for Support. This role focuses on program management and co-ordination for New Hire (NH) and Tenured engineers in MEX, you will additionally assist the global program owner build NH mechanisms to improve training experience and business performance.

Key Responsibilities
  • Coordinate, plan, design, deliver and facilitate Support Engineering (SE) trainings such as new hire, continuing education, launch training for new services, and other SE specific training as needed.
  • Prepare for Training Delivery by granting tool permissions to trainees prior to the class, create Adobe Connect training room, send trainee invites based on training dates communicated by global PM, review the training materials and complete the curriculum preparation.
  • Identify knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics based on findings.
  • Monitor, track and report on training completion metrics.
Requirements

We are looking for candidates with:

  • Bachelor's degree or equivalent.
  • 2+ years of program or project management experience.
  • 2+ years of working cross functionally with tech and non-tech teams experience.
  • 2+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • 2+ years of facilitating training or learning & development experiences.
About the Team

Mexico City, DIF, MEX is an exciting place to work, offering:

  • Experience with SQL.
  • Experience with Excel.
Compensation and Benefits

The estimated annual salary for this role is approximately $120,000 USD, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and more.



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