Crm Manager
hace 4 semanas
We are seeking an experienced and dynamic CRM Manager to oversee and enhance our customer relationship management (CRM) systems within our call center. The ideal candidate will be responsible for managing CRM strategies, ensuring effective customer interaction, and driving customer satisfaction and loyalty.
Key Responsibilities:- Develop and Implement CRM Strategies: Design and execute CRM strategies to optimize customer interactions and improve customer satisfaction and retention.
- Oversee CRM Software and Tools: Ensure the CRM system is aligned with the call center's needs and objectives, and oversee the configuration, implementation, and maintenance of CRM software and tools.
- Analyze Customer Data and Metrics: Analyze customer data and call center metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to enhance customer experience.
- Collaborate with Cross-Functional Teams: Work closely with call center managers, IT, and other departments to ensure seamless CRM integration and effective use of CRM tools.
- Train and Support Call Center Staff: Train call center staff on CRM best practices and usage, and provide ongoing support and troubleshooting as needed.
- Plan and Execute CRM Campaigns: Plan, execute, and monitor CRM campaigns aimed at enhancing customer engagement and loyalty.
- Report and Present Findings: Generate regular reports on CRM performance, customer satisfaction, and other relevant metrics, and present findings to senior management.
- Ensure Compliance and Data Security: Ensure that all CRM activities comply with data protection regulations and company policies, and maintain the security and integrity of customer data.
Requirements:
- Education: Bachelor's degree in a relevant field
- Experience: 2+ years of experience in CRM management or a related field
- Keywords: leader, manager, director, chief, lead, call center, customer relationship management
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