Customer Service Professional

hace 2 meses


Zapopan, Jalisco, México Elanco A tiempo completo
About the Role:
As a highly skilled Customer Service Professional, you will play a crucial role in ensuring exceptional customer experiences with Elanco, a global leader in animal health. You will be responsible for effectively processing customer complaints, analyzing account discrepancies, and supporting the billing process.

Key Responsibilities:
- Process customer complaints and collaborate with other departments as needed
- Analyze account discrepancies to ensure accurate payments
- Support the billing process and track customer disputes regarding billings, credits, or payments
- Monitor and resolve sales orders & sales interface issues (outbound)
- Review key metrics and communicate with stakeholders to meet KPIs

Requirements:
- University degree
- Minimum 2 years' experience in O2C or Finance function
- Proficient in English is mandatory; other languages might be mandatory according to the region served

Salary Range: $60,000 - $80,000 per year, depending on location and experience. The salary range has been estimated based on national averages for similar positions in the industry.

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