Bilingual Customer Service Advocate

hace 2 semanas


Zapopan, Jalisco, México Intugo A tiempo completo

**Job Description for Customer Service Agent**

We are looking for a highly skilled and detail-oriented Customer Service Agent to join our team at Intugo. The ideal candidate will have excellent English language skills, strong communication skills, and a passion for resolving customer issues.

**Responsibilities:**

  • Take inbound calls from customers and provide prompt and professional service
  • Process customer payments and guide them on how to make payments on their own
  • Read and adjust loan balances as needed
  • Commit to first-call resolution with a sense of urgency and professionalism
  • Ensure delivery of excellent customer service through fast and accurate processing of calls and communication
  • Answer insurance-related questions, including claims status and basic claims information
  • Provide customers with details of benefits and coverages of company collateral protection insurance

Work Schedule:

08:00-18:00 or 11:00-20:00, with one day off during the week and Sundays off

Benefits:

  • $1,400 food stamps
  • 20-day Christmas bonus

Requirements:

  • English language proficiency
  • Ability to work in person


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