Sales Manager Leader Cancun

hace 4 semanas

Cancún, Quintana Roo, México FCM Travel A tiempo completo

 About Us

 About the Opportunity

 Discova is seeking a Sales Representative Leader for Cancun.

 As a member of the sales team, the Sales Representative Leader will function at both strategic and operational levels, executing the fulfillment and operations strategies with all customer-facing functions, teams, and support teams.

 They will lead a high-performing team that focuses on consistently exceeding our customers' and business partners' expectations and in return delivering great results in line with country strategies, as well as running their branch with efficiency and accuracy.

 Key Responsibilities

  • Resolve customer service issues to the customer's satisfaction with appropriate corrective and preventive measures.
  • Establish and maintain relationships with local hoteliers, excursion agents, and travel companies.
  • Foster sales strategies focused on selling Discova's own operated tours first.
  • Ensure welcome packs, company branding, and other collateral are in line with one best way and presentable to our customers.
  • Coach the team to meet and exceed individual and team sales targets as directed by the Host Team Leader.
  • Assist in training and support of new Hosts.
  • Send daily financial reports to the In-Destination Area Leader.
  • Report back to Operations and Product if any health and safety issues or standard breaches occur.
  • Track daily and weekly individual sales targets.
  • Have granted access to BI IDS reports.
  • Lead by example in behavior, attitude, and performance.
  • Provide clear and timely feedback (1X1).
  • Have solid knowledge of corporate and local etiquette.
  • Train and guide team members to take ownership of their work through appropriate delegations and trainings.
  • Have solid knowledge of the travel market and associated impacts.
  • Have numerical skills: the ability to evaluate and analyze the offer of customers or that offered by a competitor.
  • Create an environment where people feel supported, connected, and empowered.
  • Set goals/deadlines daily and work to achieve and exceed these goals/deadlines.
  • Encourage and help team members to solve their own problems.

 Experience:

  • A degree in tourism and hospitality is an advantage.
  • Minimum of 3 years' experience in leading high-performing teams in the relevant field.
  • Fluent in both written and spoken English is required.
  • Proven people performance development and management.

 Skills and Attributes

  • Well-developed problem-solving skills.
  • Customer-centric with a commitment to high standards of service delivery.
  • Solid collaboration and communication skills (verbal and written).
  • High attention to details and strong time/priority management skills.
  • Strong interpersonal and presentation skills across cultures.
  • Able to work independently or in a team environment.

 Finally, if you are successful, you will find that working with Discova is more than just a job. To be part of the Discova family is to be in your element.

 We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.

 Get in touch now and discover a world of possibilities.

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