Booking Operations Specialist

hace 2 semanas


Cancún, Quintana Roo, México Tui Group A tiempo completo

Cancun, MEX Hybrid Temporary Full Time 40 130353

As a key member of our Global TUI Musement Operations Hub, you will be responsible for managing and ensuring all booking information from our customers is correctly integrated into our systems, providing a seamless digital service experience.

**Key Accountabilities:**

* Monitor automatic integration of bookings and update the booking system accordingly.

* Check special requests bookings and register the requirements.

* Liaise and maintain a good working relationship with other departments and destinations of the business, as well as suppliers and clients.

* Troubleshoot discrepancies between providers and internal administration.

* Utilize internal clients' systems to follow up on roomings and payments when necessary.

* Process bookings of non-integrated clients.

* Ensure validations are in place to guarantee data consistency.

* Maximize capacity (and revenue) from commitment properties and allotment handling, when required.

TUI Musement is a leading Tours & Activities business, offering excursions, activities, tickets, and transfers in over 50 countries worldwide. We distribute over 130,000 'things to do' through B2B partners, the Musement and TUI websites, and direct to TUI customers. With over 130,000 excursions, tours, and activities delivered by our international colleagues located around the world, we are one of the major growth areas of TUI Group.

In 2018, TUI's Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources, and high-quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology, and start-up mindset of Musement.

At TUI, we value diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.



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