Head of Claims Operations LAC
hace 2 semanas
Head of Claims Operations LAC
AIG is seeking a highly skilled and experienced Claims Operations Leader to join our team in Latin America and the Caribbean. As Head of Claims Operations LAC, you will be responsible for leading the delivery of claims operations in the region, ensuring that our customers receive the highest level of service and support.
Key Responsibilities
- Lead the development and implementation of claims operations strategies and initiatives to improve efficiency, quality, and customer satisfaction.
- Manage a team of claims operations professionals to ensure effective delivery of claims services and support.
- Collaborate with global functions to ensure effective TPA management, vendor management, business intelligence, Global Investigation Services (GIS), Global Recovery Service (GRS), and Global Quality Assurance for LAC Claims.
- Develop and maintain strong relationships with stakeholders, including customers, agents, and brokers, to ensure effective communication and issue resolution.
- Stay up-to-date with industry trends, regulatory requirements, and best practices to ensure that our claims operations are aligned with the latest standards and requirements.
Requirements
- Proven experience in claims operations, with a strong background in leadership and management.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Fluency in English and Spanish, with Portuguese as a plus.
About AIG
AIG is a global leader in commercial and personal insurance solutions, with a presence in over 80 countries. We are committed to delivering exceptional service and support to our customers, and we are seeking talented individuals who share our values and vision.
Why Join AIG?
AIG offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and we welcome applications from talented individuals from diverse backgrounds.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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