Claims Operations Head
hace 2 semanas
AIG is seeking an experienced professional to fill the Head of Claims Operations position in Latin America and Caribbean. The successful candidate will be responsible for leading the claims operations function, including design, management, and implementation of claims improvement programs, claims governance & compliance, process optimization, and transformation.
Key Responsibilities:- Develop and execute strategic initiatives to improve the claims function in Latin America and Caribbean, including people, process, governance, automation, and technology.
- Lead the delivery of claims transformation, including strategic project delivery, effective collaboration with global functions, and seamless customer services delivery.
- Manage a strong control framework and lead Claims Governance & Compliance for LAC Claims, working in close collaboration with the Head of LAC Claims and the International Head of Claims Governance & Compliance.
- Drive a strong risk management culture in LAC Claims, implementing strong first line controls for key risks identified, and collaborating with Enterprise Risk Management, Operational Risk Management, Internal Audit Group, and Compliance.
Requirements:
- Experienced people leader with a proven track record of leading transformational change, including program management and benefit tracking/reporting.
- Exceptional communication skills, including the ability to develop and present clear and concise analysis and recommendations.
- Proven ability to dissect complex business issues, perform research and analysis, and synthesize conclusions into a value-maximizing strategy.
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Head of Claims Operations LAC
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