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UX Researcher

hace 2 meses

Ciudad de México, Ciudad de México Zillow A tiempo completo
About the Role

We are seeking a highly skilled UX Researcher to join our Mover Experience UX research team at Zillow. As a UX Researcher, you will be responsible for driving research and design strategy to craft outstanding customer experiences. You will provide our data-hungry team with significant customer insights and work with designers to evaluate experience outcomes.

Key Responsibilities
  • Apply appropriate research methods (qualitative and quantitative) to evaluate customer experiences and find opportunities to improve Zillow's customer experiences
  • Synthesize and frame customer needs to guide product strategy and innovation
  • Advocate for customer needs throughout the design process and ensure they align with business initiatives
  • Lead research activities like user interviews, contextual inquiry, surveys, diary studies, co-design sessions, concept evaluation, and usability testing
  • Present research insights and regularly engage with designers, product managers, data scientists, engineers, and other researchers
Requirements
  • 2+ years performing UX research or similar role conducting primary research in an applied setting
  • Experience moderating remote/virtual qualitative research with research participants (e.g., interviews, usability testing)
  • Expertise in survey design
  • Expertise in descriptive and inferential statistics
  • Familiarity with data analysis using R or Python and familiarity with SQL
Preferred Qualifications
  • Proficient with data analysis using R, Python, or similar, and experience with SQL

We value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

About Zillow

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.