Senior UX Researcher

hace 2 semanas

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly skilled Senior UX Researcher to join our team at Thomson Reuters. As a key member of our UX Research team, you will be responsible for leading foundational research activities, determining and recommending user-centered research approaches, and developing data-informed job maps and customer outcomes.

Key Responsibilities
  • Lead research activities to explore problem spaces, frame problems, and gather evidence to define next steps.
  • Determine and recommend user-centered research approaches to solve business needs and guide business areas through the UX process.
  • Develop data-informed job maps, customer outcomes, and user archetypes.
  • Synthesize quantitative and qualitative data to tell impactful stories and inform product and design decisions.
  • Define and report on UX success metrics and behavioral targets.
  • Create design principles in collaboration with designers and informed by internal and external data sources.
  • Work collaboratively with UX team members, content writers, development teams, product teams, users, and other stakeholders in an agile software development process.
Requirements
  • Master's degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent.
  • 5+ years of UX research experience or 8+ years of experience in lieu of degree.
  • Experience in UX research on B2B SaaS solutions.
  • Experience in foundational/generative and qualitative research to identify needs/problems and workflow/task analysis.
  • Experience conducting qualitative and quantitative research throughout an Agile development process.
  • Experience with using data analytics to identify UX research course of action a plus.
About You

You're a fit for the role if you have a strong analytical and problem-solving skills, are comfortable with planning, prioritizing, conducting, analyzing, and communicating research in a variety of contexts, and are a dedicated advocate of a user-centered, evidence-based approach to product development.

We offer a hybrid work model, comprehensive benefit plans, flexible and supportive benefits for work-life balance, and a globally recognized and award-winning reputation for equality, diversity, and inclusion.

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