Head of Commerce Partner Support

hace 1 mes


Xico, México Tiktok A tiempo completo

About the Role:
TikTok is the leading destination for short-form mobile video. As the Head of Commerce Partner Support - LATAM, you will be responsible for building and leading a regional team of experts to ensure a seamless experience for our commerce partners.

Key Responsibilities:
- Attract and develop talents to join our team, empowering them to grow and excel in their roles.
- Lead teams through fast-paced changes, embracing calculated risks to stay agile and responsive to evolving business needs.
- Collaborate with BPO suppliers to ensure a high-performing Tier 1 front-line team that delivers world-class services to partners.

Requirements:
- BA/BS degree or equivalent practical experience, advanced degree preferred.
- 5+ years of experience in commerce or marketplace platforms, working in customer support/success at a Senior Leader level with C-Team stakeholder management.
- Proven experience in leading and developing people managers, with a strong performance coaching culture.

What We Offer:
- A dynamic and innovative work environment that fosters creativity and growth.
- Opportunities to work with a global team and contribute to the success of a leading technology company.
- A competitive compensation package and benefits.



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