Technical Consulting Engineer
hace 1 día
Cisco Systems is seeking a highly skilled Technical Consulting Engineer to join our team. As a key member of our Catalyst Center technology support team, you will be responsible for providing technical support for Software-Defined Access (SDA) environments to Cisco customers, partners, and internal technical support teams.
Key Responsibilities- Provide technical support for SDA environments, including troubleshooting and problem resolution.
- Collaborate with other TAC engineers to drive quicker resolution of complex technical issues.
- Utilize complex lab setups to recreate and solve problems.
- Submit complete and correct defect reports.
- Work with minimal supervision and exercise judgment within defined procedures.
- Troubleshooting experience of Catalyst 9000 switches.
- Solid foundations on troubleshooting wired networking technologies (MAC, ARP, DHCP, TCP/IP).
- Strong troubleshooting experience of LAN Switching and Routing Protocols (BGP, ISIS) and Multicast (IGMP & PIM).
- Hands-on experience with Cisco Catalyst Center, SD-Access (LISP, VXLAN, EVPN) and/or Cisco wireless technologies is a plus.
- Analyze traffic using tools such as Wireshark to identify and troubleshoot packet flows.
- Design and replication of complex customer issues in a lab environment.
- Excellent written & verbal communication skills and can present/communicate ideas effectively across different audiences.
- Excellent time & customer management, ability to drive customer satisfaction and take ownership for customer success.
- Bachelor's degree and/or 3-6 years equivalent experience in related fields.
- CCNA or CCNP, DevNet Associate or DevNet Professional.
Cisco Systems is a leader in the networking industry, and we are passionate about our employer and the brand we represent. We change the world by connecting everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
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