Service Delivery Manager

hace 16 horas

Zapopan, Jalisco, México Oracle A tiempo completo
{"About the Job": "As a key member of the Oracle Energy and Water SaaS team, you will forge trusted advisor relationships with assigned accounts to drive customer success. Your expertise will ensure that customers achieve their business and operational objectives through effective adoption of Oracle SaaS solutions. This role requires a dedicated professional with exceptional relationship management skills and the ability to navigate complex customer needs.

**Key Responsibilities:**

* Develop and maintain long-term relationships with clients to advise them effectively along their Oracle SaaS journey
* Maintain high levels of client satisfaction through proactive listening, observation, and forecasting of customer opportunities, needs, or problems
* Drive adoption of Oracle Energy & Water SaaS solutions, helping customers realize the full value of their investment with new features, technology, and innovations
* Support customers through successful implementations and post-go-live SaaS upgrades
* Identify and promote expansion opportunities via your knowledge and relationship with the client
* Act as the liaison between clients and various stakeholders, leveraging capabilities of other teams to benefit the customer
* Ensure clients continue their contractual relationship with Oracle and renew or expand their services
* Communicate effectively at executive levels with customers, partners, and internally
* Balance and organize effectively in supporting multiple customers
* Escalate issues effectively and with a calm sense of urgency
* Contribute to assigned side projects designed to move the organization forward
* Support development of content, tools, processes, and activities performed by the SDM organization

**Requirements:**

* BS or BA degree; MBA, MS, or relevant experience preferred
* At least 3 years of professional experience in enterprise software and account management
* Experience in direct customer-facing or consulting roles at a senior level
* Excellent communication skills, with the ability to translate complex technical concepts across a wide range of audiences
* Demonstrated success working directly with clients, including building senior-level relationships
* Skilled at relationship management
* Excellent speaking and presentation skills
* Strong time management skills and self-motivation
* Strong strategic and analytical thinking skills
* Experience working with cross-functional, enterprise-wide teams and collaborating to find solutions
* Demonstrated resourcefulness, motivation, and initiative
* High energy and stamina to perform consistently in a demanding environment
* Ability to travel for up to 25% of your time
"}

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