Hotel Operations Manager

hace 7 días

Ciudad de México, Ciudad de México Accor Hotels A tiempo completo
Operations Director for Luxury Hotel

SLS Playa Mujeres Cancun, All-Inclusive Collection is a groundbreaking project in the heart of Cancun's Playa Mujeres area. This 5-star all-inclusive resort offers an unparalleled guest experience with its 500 luxurious rooms, 18 distinct Food & Beverage outlets, and rejuvenating spa sanctuary.

This hotel caters to both adults seeking a getaway and families craving connection and adventure. With an array of amenities and activities tailored for travelers of all ages, SLS Playa Mujeres Cancun is the perfect destination for those looking for a unique and unforgettable experience.

As a seasoned Director of Rooms, you will play a crucial role in managing the Front Office, Guest Services, Housekeeping, and Laundry departments. Your primary responsibility will be to ensure seamless communication between departments, providing exceptional guest service while maximizing room revenue and developing team members.

Key Responsibilities:
  • Lead the Rooms Division in all areas of operation: Front Office, Guest Services, Housekeeping, and Laundry.
  • Daily management of Rooms Division - ensure clear communication with and amongst departments to provide complete guest and team member satisfaction.
  • Continuously evaluate performance of each Rooms Division manager, taking corrective actions when necessary.
  • Establish and champion SLS specific Standard Operating Procedures (SOPs) for the Rooms Division.
  • Attend, lead, and participate in various hotel and departmental meetings.
  • Interview, train, and manage all talent in the Rooms Division.
  • Determine strategy, training, and tools needed to ensure team members provide exceptional guest service.
  • Facilitate training and development for Rooms Division team to SLS and Ennismore standards and style.
  • Monitor and review guest comments and feedback to identify areas for improvement.
Requirements:
  • Minimum 3 to 5 years of progressive experience in the hotel industry, preferably in an upscale or lifestyle brand hotel.
  • A proficient understanding of computer systems such as Opera, Microsoft Word, Excel, and Outlook.
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
  • Excellent verbal and written communication skills. Fluency in Spanish and English.
  • Solid understanding of local legal compliance requirements.
  • Proven ability to make people feel valued - your team, guests, and colleagues alike.
  • Strong leadership skills, able to inspire and motivate team members.
  • Excellent relationship builder, confident in working with other teams and leaders.
  • Capable of taking ownership of important issues, solving problems, and making effective decisions.
  • Adaptable and willing to learn quickly, embracing SLS's unique culture.
  • Humble and open to ideas, always looking for ways to improve.
Benefits:
  • The opportunity to join a dynamic and innovative company that values creativity and teamwork.
  • A competitive salary package, with a base salary of $120,000 per year, plus excellent benefits and discounts across the Accor Hotels family.
  • Professional growth opportunities, including training and development programs tailored to your career goals.
  • Chance to be part of a global hospitality company with a strong commitment to creating memorable experiences for guests.

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