Customer Success Advocate

hace 1 semana

Guadalajara, Jalisco, México Copeland A tiempo completo

About Copeland

We are a global climate technologies company engineered for sustainability. Our mission is to create sustainable and efficient residential, commercial, and industrial spaces through innovative HVACR technologies. We protect temperature-sensitive goods throughout the cold chain, and bring comfort to people globally.

Our Commitment to Sustainability

We are committed to reducing carbon emissions and improving energy efficiency in spaces of all sizes. Our groundbreaking innovations, HVACR technology, and cold chain solutions are designed to make a positive impact on the environment.

Our Commitment to Our People

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring our mission to life. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our Commitment to Diversity, Equity & Inclusion

We believe having a diverse, equitable, and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will be responsible for assisting with managing new customer programs, responding to inquiries related to services, and managing onboarding new customer programs associated with Copeland products.

Key Responsibilities

  • Assist with managing new customer programs
  • Respond to inquiries related to services
  • Manage onboarding new customer programs associated with Copeland products
  • Support sales team with inventory management for customers and remote training as needed
  • Periodic regional onsite trainings and tradeshows

Requirements

  • Bachelor's degree in International trade, business, or Engineering
  • Experience in account management or in the software/technology industry is a plus
  • Competent with Microsoft Office suite
  • Customer focused, excels in surpassing client expectations
  • Excellent Follow up Skills, ability to ensure tasks are completed
  • Excellent Verbal and Written communication skills
  • Self-Motivated - Proactive and thinks outside the box
  • Ability to manage competing priorities, multitask, and work collaboratively in a team environment
  • Excellent Time Management and Organizational skills in order to maximize your time and achieve results
  • Willing to travel (25%)

  • Customer Success Advocate

    hace 2 semanas

    Guadalajara, Jalisco, México Remote Technology, Inc. A tiempo completo

    About Remote Technology, Inc.We are a fully remote company that values flexibility and work-life balance. Our User Happiness team is a key part of our organization, and we're looking for a skilled professional to join our team.Job SummaryWe're seeking a highly motivated and detail-oriented Customer Success Advocate to join our team. As a Customer Success...

  • Customer Success Advocate

    hace 2 semanas

    Guadalajara, Jalisco, México Radian Generation A tiempo completo

    About Radian GenerationRadian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.Who We ServeRadian Generation's wide range of commercial, technical, and compliance services provide developers, owners, and...

  • Customer Success Advocate

    hace 1 semana

    Guadalajara, Jalisco, México Radian Generation A tiempo completo

    About Radian GenerationRadian Generation is a global leader in renewable energy solutions, providing cutting-edge technology services to support the entire lifecycle of solar, wind, and energy storage facilities.We serve a diverse range of clients, from developers to operators, with a comprehensive suite of commercial, technical, and compliance services that...

  • Senior Customer Advocate

    hace 2 semanas

    Guadalajara, Jalisco, México Nextiva A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Advocate to join our team at Nextiva. As a Senior Customer Advocate, you will serve as the senior point of contact for clients seeking to add services and renew terms. You will utilize your in-depth knowledge of client industries and business processes, as well as your technical...

  • Customer Success Advocate

    hace 2 semanas

    Guadalajara, Jalisco, México Radian Generation LLC A tiempo completo

    About Radian Generation LLCRadian Generation LLC is a leading provider of critical technology-forward services designed to support the comprehensive lifecycle of renewable facilities, including solar, wind, and energy storage.Job SummaryWe are seeking a highly motivated and customer-focused Customer Success Coordinator to join our team. The ideal candidate...

  • Customer Success Advocate

    hace 7 días

    Guadalajara, Jalisco, México Radian Generation Llc A tiempo completo

    About Radian Generation LLCRadian Generation LLC is a leading provider of technology-forward services for the renewable energy industry. Our company is dedicated to supporting the comprehensive lifecycle of renewable facilities, including solar, wind, and energy storage.Our MissionWe strive to provide developers, owners, and operators with critical insights...

  • Senior Customer Advocate

    hace 7 días

    Guadalajara, Jalisco, México Nextiva A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Customer Advocate to join our team at Nextiva. As a Senior Customer Advocate, you will serve as the senior post-sale point of contact for clients/customers seeking to add services and or renew terms.Key ResponsibilitiesProvide exceptional customer service and support to clients/customers, ensuring their...

  • Customer Experience Advocate

    hace 7 días

    Guadalajara, Jalisco, México Drift A tiempo completo

    About DriftDrift is a leading company that aims to revolutionize customer experience.About the RoleThe Customer Advocate Team is the voice of our customers, driving change and improvement in the customer experience.Key ResponsibilitiesAttend training to learn the Drift story, goals, and processes.Master the Drift product and understand how customers use it...

  • Customer Success Associate

    hace 7 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareHelpware is a technology-driven company with a global presence, providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Customer Success...

  • Customer Success Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Amdocs A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Amdocs. As a Customer Success Manager, you will be responsible for driving customer success and adoption of our software solutions for the telecommunications industry.Key ResponsibilitiesHelp scope, build, and deliver ongoing product adoption,...

  • Customer Experience Advocate

    hace 1 semana

    Guadalajara, Jalisco, México Drift A tiempo completo

    About the RoleThe Customer Advocate Team at Drift is dedicated to being the voice of our customers and driving change. As a key member of this team, you will be the closest to the customer and interacting with them daily, identifying and advocating for how we can improve the customer experience.What You'll Be DoingAttend training to learn the Drift story,...

  • Customer Success Manager

    hace 7 días

    Guadalajara, Jalisco, México F5 A tiempo completo

    About F5F5 is a company that centers its operations around people, striving to make the lives of its customers and their customers better. We prioritize a diverse community where each individual can thrive.Job SummaryWe are seeking a Customer Success Manager to ensure the success of our customers by providing oversight, adoption recommendations, and risk...

  • Client Success Advocate

    hace 2 semanas

    Guadalajara, Jalisco, México Nextiva A tiempo completo

    Transform the landscape of customer interactions. One dialogue at a time. We are revolutionizing the industry with an innovative, conversation-focused platform that integrates team collaboration and customer engagement seamlessly. Driven by artificial intelligence and crafted by exceptional individuals. Our ethos is progressive, customer-focused, and...

  • Customer Experience Advocate

    hace 1 semana

    Guadalajara, Jalisco, México Panduit A tiempo completo

    About the RolePanduit is seeking a highly skilled Customer Experience Advocate to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences that drive business growth and customer satisfaction.Key ResponsibilitiesNew Customer Onboarding: Ensure seamless onboarding of new customers by...

  • Customer Experience Advocate

    hace 2 semanas

    Guadalajara, Jalisco, México Panduit A tiempo completo

    About PanduitPanduit is a leading manufacturer of innovative electrical and network infrastructure solutions. Our diverse team of professionals is dedicated to making a positive impact on the world by helping our customers connect with those they serve.Job SummaryWe are seeking a highly skilled Customer Experience Advocate to join our team. As a key member...

  • Customer Success Manager

    hace 6 días

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at GlobalLogic. As a key member of our customer success organization, you will be responsible for driving service level excellence and ensuring customer satisfaction across our customer base.Key ResponsibilitiesManage and grow the annual recurring revenue (ARR) of assigned...

  • SaaS Customer Success Manager II

    hace 7 días

    Guadalajara, Jalisco, México F5 A tiempo completo

    {"title": "Customer Success Manager", "subtitle": "Drive Customer Success at F5", "content": "At F5, we're passionate about helping our customers succeed. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our products and services.### Key Responsibilities:* Ensure customer success by providing oversight,...

  • Customer Success Manager

    hace 2 semanas

    Guadalajara, Jalisco, México GlobalLogic A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at GlobalLogic. As a key member of our customer success organization, you will be responsible for driving service level excellence and ensuring customer satisfaction across our client base.The ideal candidate will have a proven track record of success in...

  • Senior Customer Advocate Team Lead

    hace 7 días

    Guadalajara, Jalisco, México Nextiva A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Advocate Team Lead to join our team at Nextiva. As a key member of our customer success team, you will be responsible for providing exceptional support to our clients, driving growth and retention, and ensuring that our customers achieve maximum value from our products.Key...

  • Customer Success Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Hitachi Vantara Corporation. As a key member of our organization, you will be responsible for driving customer satisfaction, deployment, and utilization of our digital solutions.Key ResponsibilitiesManage and grow the annual recurring revenue (ARR) of assigned customer...