Customer Success Advocate
hace 5 días
About Remote Technology, Inc.
We are a fully remote company that values flexibility and work-life balance. Our User Happiness team is a key part of our organization, and we're looking for a skilled professional to join our team.
Job Summary
We're seeking a highly motivated and detail-oriented Customer Success Advocate to join our team. As a Customer Success Advocate, you will be the voice and ear for our users, providing exceptional support and ensuring their needs are met.
Key Responsibilities
- Provide timely and effective support to users through various channels, including email, chat, and phone.
- Document findings and insights to support knowledge base and async team, ensuring questions can be effectively answered across all time zones.
- Maintain productivity standards while ensuring high attention to detail and a healthy obsession with the customer journey and customer advocacy.
- Collaborate with cross-functional teams, including Customer Success, Product, Sales, and Operations, to ensure seamless support and resolution of user issues.
- Analyze user feedback and identify trends, working with Customer Success and other teams to bring attention to these trends and drive business growth.
Requirements
- Proven experience in a Customer Success or Customer Enablement role within a product or tech environment.
- Excellent problem-solving skills and ability to work independently.
- Demonstrated ability to work across multiple stakeholders with different priorities.
- Naturally persistent, kind, and patient.
- Fluent English, both written and spoken.
- Experience with ticketing systems a definite plus.
What We Offer
- Unlimited personal time off (minimum 4 weeks).
- Flexible working hours (we are async).
- 16 weeks paid parental leave.
- Mental health support services.
- Stock options.
- Learning budget.
- Home office budget & IT equipment.
How to Apply
Please fill out the form and upload your CV in PDF format. If you don't have an up-to-date CV, you can add a copy of your LinkedIn profile instead.
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