Customer Success Advocate

hace 5 días


Guadalajara, Jalisco, México Remote Technology, Inc. A tiempo completo

About Remote Technology, Inc.

We are a fully remote company that values flexibility and work-life balance. Our User Happiness team is a key part of our organization, and we're looking for a skilled professional to join our team.

Job Summary

We're seeking a highly motivated and detail-oriented Customer Success Advocate to join our team. As a Customer Success Advocate, you will be the voice and ear for our users, providing exceptional support and ensuring their needs are met.

Key Responsibilities

  • Provide timely and effective support to users through various channels, including email, chat, and phone.
  • Document findings and insights to support knowledge base and async team, ensuring questions can be effectively answered across all time zones.
  • Maintain productivity standards while ensuring high attention to detail and a healthy obsession with the customer journey and customer advocacy.
  • Collaborate with cross-functional teams, including Customer Success, Product, Sales, and Operations, to ensure seamless support and resolution of user issues.
  • Analyze user feedback and identify trends, working with Customer Success and other teams to bring attention to these trends and drive business growth.

Requirements

  • Proven experience in a Customer Success or Customer Enablement role within a product or tech environment.
  • Excellent problem-solving skills and ability to work independently.
  • Demonstrated ability to work across multiple stakeholders with different priorities.
  • Naturally persistent, kind, and patient.
  • Fluent English, both written and spoken.
  • Experience with ticketing systems a definite plus.

What We Offer

  • Unlimited personal time off (minimum 4 weeks).
  • Flexible working hours (we are async).
  • 16 weeks paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget & IT equipment.

How to Apply

Please fill out the form and upload your CV in PDF format. If you don't have an up-to-date CV, you can add a copy of your LinkedIn profile instead.



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