Customer Success Associate

hace 20 horas


Guadalajara, Jalisco, México Helpware A tiempo completo

About Helpware

Helpware is a technology-driven company with a global presence, providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Customer Success Role

A Customer Success Manager is a trusted advisor responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Key Responsibilities

  • Develop in-depth knowledge of our company's products and services to help customers plan and understand the best ways to utilize their resources to cover current or upcoming business needs.
  • Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients.
  • Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts.
  • Conduct periodic business reviews with client executive teams, leading health checkpoints.
  • Act as the face of the company, be a trusted advisor for the client, and the single point of contact for their escalations and concerns.
  • Advocate internally for our customers, influencing processes and product decisions.
  • Participate actively in our clients' strategic and growth plans.

Requirements

To succeed in this role, you will need to be a strategic thinker with excellent communication and interpersonal skills. You will be responsible for driving customer success and growth, while also ensuring customer satisfaction and retention.



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