Technical Support Specialist

hace 1 mes


Aguascalientes, Aguascalientes, México Resideo A tiempo completo

About Resideo


Resideo is a dynamic and innovative company that values customer satisfaction.


We are seeking a highly skilled Sr Technical Support Associate to join our team in providing exceptional technical support to our customers.


The successful candidate will be responsible for facilitating issue identification and analysis, investigating and resolving technical issues, tracking request resolutions, providing technical training, building relationships with customers, testing products & software, and developing and sharing knowledge.



What We Offer

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, and a comprehensive benefits package that includes health insurance, 401(k) matching, and paid time off.


In addition, we provide opportunities for professional growth and development, including training and certification programs, and a collaborative work environment that fosters innovation and creativity.



Requirements


  • A High School Diploma or equivalent, with some experience in the field.
  • Excellent customer service skills and advanced written and verbal English skills.
  • A strong continuous improvement mindset, good interpersonal and verbal & written communication skills, and experience with SharePoint.
  • Demonstrated experience with Knowledge Management & Call Center Management, and good administration skills.


Please note that we require a Bachelor's degree in Management, Computer Science, or a related discipline, as well as experience in the industry. If you have a passion for technology and a commitment to delivering exceptional customer service, we encourage you to apply.



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