Consumer Delivery Manager

hace 3 semanas

Ciudad de México, Ciudad de México Hsbc A tiempo completo

About the Role

We are seeking a highly motivated and adaptable individual to join our senior management team as a Consumer Delivery Manager. This exciting new role will involve working closely with internal consumers of Data Operations data services, understanding and maintaining their satisfaction with current service levels, and supporting new business requirements.

Key Responsibilities

  • Act as a central point of contact and escalation point for client issues, ensuring appropriate action is taken to resolve and remediate from future occurrence.
  • Establish and maintain relationships with Data Operations clients, ensuring that all current and future service needs are identified and met.
  • Conduct proactive consumer meetings and manage consumer production escalations.
  • Engage with Instrument & Pricing teams to develop services and resolve existing shortfalls in service.
  • Respond and engage with clients to manage production issues and escalations that are brought to CDM attention.
  • Work with Global Change and IT to ensure strategic change programs and small changes through New Business Approval forum, are in line with consumer needs.
  • Ensure new business requirements are met and capability of our service meets consumers' needs.
  • Create client-facing communication presentations and updates.
  • Track service level performance through KPIs, service reviews, and governance forums with our clients and stakeholders.
  • Govern overall service agreements through PLA's, conducting annual review and sign-off.

Requirements

  • This role sits within the Data Operations function in Mexico and reports directly to the Americas Regional Head of Consumer Delivery.
  • The individual will need to be able to work on solutions with minimal guidance.
  • Support will be available and required for decision making.
  • Prepared to travel as part of the job requirement to visit consumers and other centers within the Data Operations remit.
  • Spend regular time working alongside clients on the trading floors/in their environment.
  • Ability to work independently with high levels of organization and precision.
  • Excellent communication and interpersonal skills and has the ability to co-ordinate with senior management and internal teams and different cultures across HSBC as required.
  • Organized, methodical, and able to work under pressure to meet competing deadlines.
  • Demonstrating drive and commitment.
  • Ability to work and thrive in a fast-changing, results-driven environment.
  • Experience of working with reference data and preferably within a reference data function.
  • Knowledge of Instrument, Calendar, and Pricing data at an asset class and attribute level, as well as understanding of how this data provision is used by the business.
  • Demonstrate understanding of the importance of data quality, accuracy, and completeness.
  • Experience of working directly with business consumers in a financial service firm, including trading desks, operations, and finance.
  • Experience of working in a client service role and/or managing a client service team, within financial services.
  • Experience of working in a change role and/or delivering a significant project or change agenda and/or working alongside an IT function.
  • Preference for working on a financial regulation project delivery.

  • Consumer Delivery Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México HSBC A tiempo completo

    About the RoleHSBC is seeking a highly motivated and adaptable individual to join our senior management team as a Consumer Delivery Manager. This exciting new role will be responsible for developing and managing client relationships, ensuring timely and compliant data services, and driving strategic change programs.Key ResponsibilitiesAct as a central point...

  • Consumer Marketing Insight Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Givaudan A tiempo completo

    Step into a world of consumer insightGivaudan seeks a Consumer Marketing Insight Manager to join our team.About the role:• As a Consumer Marketing Insight Manager, you will serve as a key business partner with responsibility for specific customers.• You will lead, design, execute, and communicate market research projects and build consumer understanding...

  • Senior Marketing Manager, Consumer Growth

    hace 4 semanas

    Ciudad de México, Ciudad de México DoorDash Mexico A tiempo completo

    About the RoleWe're seeking a seasoned marketing professional to lead our consumer growth marketing team at DoorDash Mexico. As a Senior Marketing Manager, Consumer Growth, you will be responsible for building and nurturing our consumer base by creating engaging and relevant cross-channel experiences.You will work closely with cross-functional teams to...

  • Consumer Care Senior Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México L'Oreal A tiempo completo

    Enhance the Consumer Experience in LATAM as a Senior Manager of Consumer Care Operations. Develop and implement the overall LATAM Consumer Experience Strategy, collaborating with different countries and cross-functional teams.Key Responsibilities:Develop and implement the Consumer Experience Strategy for LATAM, ensuring alignment with company goals.Manage...

  • Service Delivery Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México NSC Global A tiempo completo

    Job Title: Service Delivery ManagerNSC Global is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for coordinating all resources of the tower, including off-shore teams, to ensure seamless service delivery.Responsibilities:Coordinate tower resources, including off-shore teams,...

  • Product Sales Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Product Sales Manager is responsible for leading the sales team in achieving revenue targets and growing the portfolio of consumer products. This role requires strong leadership and communication skills, as well as the ability to analyze customer needs and develop effective sales strategies.Key Responsibilities:Develop and implement sales plans to...

  • Brand Manager, Consumer Electronics Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Brand Manager to join our Consumer Electronics team in Mexico. As a key member of our team, you will be responsible for leading the relationship with select Retail Brands and hunting for new Brands to drive business growth and deliver a best-in-class customer experience on amazon.com.mx.Key ResponsibilitiesManage...

  • Operations Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are looking for a highly skilled Operations Manager to join our team at Amazon Logistics. As an Operations Manager, you will be responsible for the day-to-day management of our delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.Main Responsibilities:Review the operational forecast and...

  • Delivery Operations Manager

    hace 2 días

    Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Job DescriptionAs a Delivery Operations Manager at Servicios Comerciales Amazon Mexico S. de R.L. de C.V., you will play a critical role in ensuring the smooth operation of our delivery stations.About the RoleThis is a leadership position that requires exceptional management skills, a strong understanding of logistics and operations, and the ability to adapt...

  • Delivery Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Gluo A tiempo completo

    About GluoGluo, an Orium Company, is a leading eCommerce agency with over 20 years of experience in the market. We implement ecommerce platforms, payment gateways, search engines, content management systems, ERPs, and CRMs. Additionally, we develop new commerce functionalities from scratch.We specialize in Headless and Composable Commerce. We create...

  • IT Service Delivery Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Service Delivery ManagerA service delivery manager at Nuvit Service is responsible for ensuring seamless service delivery to clients. They lead project teams, resolve reliability issues, monitor progress, track KPIs, and manage budgets.Key Responsibilities* Manage client relationships, exceed expectations* Single point of escalation for service-related...

  • Consumer Product Sales Director

    hace 4 semanas

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Title: Consumer Product Sales ManagerThe Consumer Product Sales Manager is a key leadership role responsible for driving sales growth and revenue expansion in the consumer product segment. This role requires a strong understanding of the consumer market, sales strategies, and product development.Key Responsibilities:Develop and execute sales strategies...

  • Consumer Products Category Manager

    hace 6 días

    Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Consumer Products Category Manager, you will be responsible for overseeing the growth and development of consumer product brands on Amazon Mexico. This involves collaborating with vendors to onboard new products, identifying and resolving pricing issues, and improving product page data to enhance customer experience.Key...

  • Service Delivery Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

    Job OverviewWe are seeking a skilled Service Delivery Manager to join our team at Publicis Sapient. As a key member of our service delivery team, you will play a pivotal role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement.Your Key ResponsibilitiesManage and nurture...

  • Service Delivery Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Adenza A tiempo completo

    At Adenza, we are seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for providing best-in-class service to our clients, ensuring that our cloud-based solutions meet their needs and expectations.**Key Responsibilities:**Generate service reports in line with the Service Management...

  • Senior Manager, Service Delivery Lead

    hace 4 semanas

    Ciudad de México, Ciudad de México TeleTech Holdings, Inc. A tiempo completo

    Job Title: Senior Manager, Service DeliveryAre you a seasoned leader looking to take your career to the next level? We're seeking a Senior Manager, Service Delivery to join our team at TeleTech Holdings, Inc. in Mexico City.About the RoleAs a Senior Manager, Service Delivery, you will be responsible for leading a team of managers to achieve company and...

  • Delivery Operations Manager

    hace 6 días

    Ciudad de México, Ciudad de México Lalamove A tiempo completo

    OverviewLalamove is a technology company that connects drivers and customers through its platform, focusing on fast and simple delivery solutions.About the RoleWe are seeking an experienced Delivery Operations Manager to oversee quality and engagement, driver partnerships, invoice processes, and fiscal information follow-ups. The ideal candidate will have...

  • Strategic Sales Account Manager for Consumer Goods

    hace 2 días

    Ciudad de México, Ciudad de México Edgewell Personal Care A tiempo completo

    You're a driven professional seeking a challenging career opportunity that aligns with your values and ambitions. We're looking for a skilled sales professional to join our team as a Strategic Sales Account Manager for Consumer Goods.We are Edgewell Personal Care, a global consumer goods business with a portfolio of over 25 brands (Banana Boat, Schick,...

  • Service Delivery Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México NSC Global A tiempo completo

    Key ResponsibilitiesAs a Service Delivery Manager at NSC Global, you will be responsible for coordinating all resources of the tower, including off-shore teams. Your role will involve orchestrating end-to-end services for involved towers, managing cooperation between towers to ensure standard methods and tools are used, and ensuring account-specific...

  • Service Delivery Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Adenza A tiempo completo

    Job DescriptionAdenza is seeking a skilled Service Delivery Manager to join our team. As a key member of our service delivery team, you will be responsible for ensuring the highest level of service delivery to our clients. This includes generating service reports, monitoring KPIs, and identifying areas for improvement.Key Responsibilities:Generate service...