Service Delivery Manager
hace 4 semanas
At Adenza, we are seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for providing best-in-class service to our clients, ensuring that our cloud-based solutions meet their needs and expectations.
**Key Responsibilities:**
- Generate service reports in line with the Service Management framework
- Assist management in monitoring service KPIs
- Act on trends and deviations, and identify and lead a program of continual service improvement
- Work closely with technical teams to aggregate data from monitoring tools
- Perform basic analysis on service performance metrics
- Lead/Present periodic service review meetings
- Update service document folders with new contracts/documents/procedures
**Requirements:**
- Excellent communication and presentation skills
- Problem-solving skills and a solution-oriented approach
- Well-developed analytical skills and the ability to provide clarity to complex issues
- At least 3 years in a technical support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community
- Experience with ITIL or ISO 20000
**About Us:**
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world's largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting.
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