Logistics Service Representative

hace 1 mes


Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

Job Description

This role is part of Expeditors' Critical Logistics Services Customer Service Team (CLS CS), which provides support for key customers in various industries. The team oversees critical logistics shipments, aircraft on ground shipments, and other specialized logistics services. Your main responsibility will be to become a subject matter expert for each customer and ensure high levels of service delivery.

To succeed, you must have strong interpersonal skills and be responsible for delivering exceptional customer service across all accounts. Your tasks will include tracking and tracing customer shipments, bookings, and critical shipment oversight, as well as proactive communication with Expeditors districts and service providers.

Key Responsibilities

  • Promote a positive workplace environment and company culture.
  • Provide quality customer service, answer customer inquiries, and handle customer complaints.
  • Ensure timely and accurate information is communicated to customers.
  • Coordinate with Expeditors districts to gather information on customer shipments and communicate updates to customers.

Requirements

  • High School Diploma.
  • Proficiency with Microsoft products (e.g., Office Suite, SharePoint).
  • Ability to present and communicate work to diverse audiences.
  • Fluent in English and Spanish (if applying in Mexico).
  • One year of customer service experience.
  • One year of logistics-related experience.
  • Qualifications in supply chain management or logistics (IATA/FIATA).


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