Customer Service Representative

hace 4 semanas


Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

About the Role

We are seeking an experienced Customer Service Representative to join our Water Utility America ́s team. As a CSSC Frontline Representative, you will contribute to a thriving sales team while delivering world-class customer services through various customer channels.

Your Key Responsibilities

  • Provide primary support for day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools.
  • Support incoming complex orders, whether manual or electronic, to ensure fast and accurate order management in line with world-class customer service.
  • Contact customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders.
  • Assist customers with order progression and supply chain issues.
  • Proactively use SAP/BW reports to execute SAP housekeeping, daily routines, customer satisfaction, and profitability.
  • Support customer order changes and interaction with External Sales, Finance, and the Supply Chain.
  • Record customer complaints and requests for customer product returns.
  • Analyze statistic data to determine adherence to agreed Service Level Agreements.

Your Background

We imagine that you have:

  • Bachelor's Degree or equivalent work experience (minimum 1-3 years).
  • Product and application knowledge.
  • In-depth knowledge of customer services and relevant administrative experience.
  • Knowledge of business structure, products, and key market needs.
  • In-depth knowledge of customer service software, databases, and SAP CRM/SD/MM.

About Grundfos

Grundfos is one of the world's leading water technology companies with more than 19,000 employees in 60+ countries. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people.



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