Customer Service Representative II

hace 12 horas


Ciudad Apodaca, Nuevo León, México Motion Industries (Mot) A tiempo completo

**Job Summary:**

Motion Industries (Mot) is seeking a highly skilled Customer Service Representative II to join our team. In this role, you will be responsible for ensuring customer expectations are accurately determined and fully met.

**Key Responsibilities:**

Negotiate sales prices and purchase prices within established parameters to influence Motion Industries' gross profit.

Build customer relationships to drive repeat business by relating to customers and driving process improvements.

Order items to maintain appropriate inventory levels for customers.

Place orders up to $5,000 per line and $10,000 per purchase order without approval.

Expedite backorders and prepare orders for shipment to customers.

Source products from branch inventory, distribution center inventory, or supplier inventory.

Determine the most cost-effective shipping method for customer orders.

Handle customer returns and support specific customers.

Assist less experienced Customer Service Representatives with addressing customer needs.

Perform other duties as assigned.

**Requirements:**

High school diploma or GED and three to five years of related experience or an equivalent combination.

Excellent communication skills, including written, verbal, and listening.

Ability to multi-task and time management skills.

Strong computer skills and negotiation skills.

Basic product knowledge and reliability, organization, and attention to detail.

**Benefits:**

Motion Industries offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

**Equal Employment Opportunity:**

Motion Industries conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.



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