Soho Support Coordinator

hace 3 semanas


Xico, México Soho House & Co. A tiempo completo

About the Role

We are seeking a highly motivated and organized individual to join our Support Team as a Soho Support Coordinator. In this role, you will be responsible for providing exceptional customer service to our members, ensuring seamless day-to-day operations, and contributing to the growth and success of our North America houses.

Main Responsibilities

  • Utilize our Salesforce, GEM, and Open Table database to create, update, and manage records for current and potential members.
  • Process new member and renewal payments via credit card, Direct Debit, Sepa, and bank transfers, ensuring accuracy and compliance with company guidelines.
  • Support the general administration of our North America houses, including table reservations and event queries.
  • Amend, pause, transfer, and upgrade memberships, ensuring compliance with Terms & Conditions.
  • Provide information and support to other departments as needed.

Requirements and Qualifications

  • At least one year of customer-facing experience, preferably in a membership environment.
  • Experience working to personal and departmental targets, SLA, and KPIs.
  • Excellent communication skills, both written and verbal, in fluent English.
  • Experience with Salesforce/CRM systems and Open Table.
  • IT proficiency, including Microsoft Office packages, and accuracy in data entry.

Why Join Soho House & Co.?

We offer a competitive compensation package, including global benefits and perks. Our team is passionate about delivering exceptional customer experiences, and we're committed to supporting your growth and development. If you're a motivated and organized individual with a passion for customer service, we'd love to hear from you


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