Soho Support Manager, Bedrooms
hace 3 semanas
We are seeking a highly skilled and experienced Soho Support Manager to lead our team in New York. As a key member of our Soho House & Co. team, you will be responsible for driving revenue growth, delivering exceptional customer service, and maintaining a high-performing team.
Main Responsibilities- Lead a team of 3+ Coordinators in exceeding accommodation budget across all NA properties
- Provide service excellence to all members and guests, in line with the Soho House ethos, to mystery shop guidelines and agreed SLAs
- Manage all Coordinators by empowering and guiding them, ensuring they deliver their full potential and uphold agreed SLAs
- Monitor site accommodation performance, working closely with the Head of Revenue to develop a solid understanding of each House's comp set and market performance
- Manage Opera, Sitecore & Synxis systems, ensuring they are integrating correctly with the website and that all rates/offers are loaded in all systems and are bookable, in line with revenue strategy
- 3+ years of experience of leading a team in a customer service environment
- Strong leadership skills, with the ability to motivate and empower a team
- Proven ability to reduce high stress situations and provide service excellence in a fast-paced environment
- Ability to work on your feet for at least 8 hours, with occasional kneeling, bending, crouching, and climbing
Soho House & Co. offers a competitive compensation package, including global benefits and perks. We provide training to develop the technical and managerial skills necessary to enhance your career, and offer opportunities for career development domestically or internationally.
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