Customer Retention Director Contract Logistics

hace 7 horas


Ciudad de México, Ciudad de México Kuehne+Nagel A tiempo completo
Customer Retention Director Contract Logistics

We are seeking a seasoned professional to lead our Contract Logistics team as a Customer Retention Director. This role requires a strong understanding of customer needs and behavior, with a bias for customer-centricity.

Key Responsibilities:
  • Develop and implement strategic partnerships with key customers to drive positive experiences and enable business capabilities.
  • Lead the account management team for top multi-sector customers, promoting collaboration within functional and operational areas.
  • Provide leadership to Contract Logistics sites operating services on behalf of customers, ensuring seamless customer care handover from operations to the Customer Retention phase.
  • Manage critical escalations effectively through the functional and operational KN organizations.
  • Facilitate knowledge transfer between operations and drive customer-centricity at all levels of the organization.
Requirements:
  • 15+ years of logistics, operations, or supply chain experience, with at least 5 years at senior management level.
  • Strong understanding of customer needs, behavior, and a bias for customer-centricity.
  • Mix of 3PL and customer-side employment experience is highly recommended.
  • Strong leadership, relationship building, and influencing skills, with the ability to manage a matrix organization effectively.
  • Fluent in Spanish and English.

We offer a diverse, collaborative environment driven by the latest technologies, where you will work alongside highly motivated, customer-focused colleagues. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.



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