Technical Support Associate
hace 1 semana
At Givex, we are seeking a skilled Technical Support Associate to join our team of dedicated professionals.
Main duties include responding to incoming telephone calls, ticket support and live chat from our client base.
This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas:
- B2C: Post-sale support; Orders Status, Gift Card usage
- B2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Givex Core and GivexPOS Services/Products inquiries/issues
Required knowledge and skills include:
- Call center experience and proven technical support experience
- Experienced at troubleshooting; analytical and problem solving skills
- Multi-tasker who can work to deadlines, attention to details and time management skills
- Excellent telephone communication etiquette and writing skills
- Interested in technology
- Passion for 'support type' work
- Willingness to learn, take on new responsibilities and develop a career at Givex
- Experienced in word processing and other MS Office products (Word, Excel, Outlook)
- Basic knowledge of networking
- Documentation and reporting skills
Multilingualism is an asset.
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