On-site Technical Support L2

hace 2 meses


Cuauhtémoc CDMX, México STEFANINI LATAM A tiempo completo

Sé parte de Stefanini En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

Seguro no te quieres quedar fuera, On-Site Technical Support L2

¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambiciones
**Responsabilidades y atribuciones**
- IT assets management
- Configuring hardware, devices and software to set up employee workstation
- IT induction with new employees as part of onboarding processes
- Configuration and troubleshooting hardware, software, networks and Microsoft Office
- Management of Active Directory, user account creation, Shared Mailbox, distribution list
- Printer installation and troubleshooting
- Basic networking troubleshooting and device hands-on maintenance
- Admin centre management of MS 365, MS Exchange, Azure active directory, Skype forBusiness Server, StarLeaf Cloud Portal, and SharePoint
- Mobile Iron and Intune Mobile Device Management
- Management of multi-factor authentication PingOne Portal
- Management and monitoring of the ServiceNow ticketing system to process support action

**Requisitos y calificaciones**
- Education related to IT
- At least a year of experience providing IT Support
- Advanced English level (Spoken and Written)
- ITIL Foundation (desirable, not mandatory)
- Position 100% on-site (09:00 to 18:00)
- Soft Skills
- Customer Service-oriented
- ITSM tools experience (tickets' lifecycle)

**Informaciones adicionales**

Somos una empresa global con 35 años de experiência en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiência de usuario (UX).

Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.

Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.



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