Customer Success Specialist

hace 6 meses

Hermosillo, México Necodex A tiempo completo

**Vacante para la empresa Necodex en Hermosillo, Sonora**:
**Location**: Hermosillo, Sonora (Hybrid)

**Experience**: 2-3 years in Customer Success or similar roles

**Language Skills**: Bilingual (English and Spanish)

**Position Overview**:
**Key Responsibilities**:

- **
Client Relationship Management**: Serve as the primary point of contact for assigned clients, fostering positive relationships and ensuring exceptional service delivery.
- ** Customer Engagement**: Proactively engage with clients to understand their needs, address concerns, and provide solutions to enhance their experience.
- ** Account Management**: Manage client accounts, ensuring accurate and timely delivery of services, and identifying opportunities for upselling or cross-selling.
- ** Bilingual Communication**: Communicate fluently in both English and Spanish, both written and verbal, to effectively engage with our diverse client base.
- ** Attention to Detail**: Maintain meticulous records of client interactions, transactions, and feedback within the CRM system to ensure accuracy and consistency.
- ** Issue Resolution**: Act as a liaison between clients and internal teams to resolve any issues or challenges promptly and effectively.
- ** Client Advocacy**: Advocate for clients' needs and feedback within the organization to drive continuous improvement and innovation in our products and services.
- ** Client Training and Onboarding**: Assist clients with onboarding processes and provide training and support on our products or services as needed.
- ** Drive revenue growth**:shifting your mindset from company-centered (focused on marketing and selling) to customer-centered (supporting the customers' buying process)
- ** Retention and Renewal**:Work proactively to retain clients and secure contract renewals, Identification of up-selling and cross-selling opportunities, in addition to negotiating renewal terms, Act as the primary point of contact for any issues or challenges faced by customers.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Communications, systems engineering.
- 2-3 years of experience in Customer Success, Account Management, or similar customer-facing roles.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) to manage client relationships and track interactions.
- Excellent interpersonal and communication skills in English and Spanish, with a customer-centric mindset and a genuine desire to help others.
- Strong attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines effectively.
- Self-motivated and proactive, with the ability to work independently as well as collaboratively within a team.
- Flexibility to work in a hybrid environment, with the ability to adapt to changing priorities and business needs.

**Why Join Us**:

- Opportunity to work with a dynamic and passionate team in a collaborative and supportive environment.
- Competitive salary and benefits package, including opportunities for professional development and growth.
- Make a meaningful impact by helping our clients succeed and driving the growth of our business.
- Embrace a culture of innovation, creativity, and continuous learning as we strive for excellence in everything we do.

**What we offer**:

- Competitive salary (better than the average in the Mexican market)
- Major Medical Health Insurance.
- 15 PTO day since year 0.
- Opportunity for advancement & growth in a rapidly expanding team.
- Mentorship, learning & education programs
- Monthly employee events
- And many more

If you meet the qualifications and are excited about the opportunity to join our team as a Customer Success Specialist, we'd love to hear from you Please submit your resume and cover letter detailing your relevant experience and why you'd be a great fit for this role.

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Comercial / Ventas

**Industria**:
Outsourcing / Offshoring

**Habilidades**:

- Customer success
- Upselling
- Account management
- nearshore services

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