Customer Service Operations Specialist

hace 4 semanas


San Luis Potosí, San Luis Potosí, México Resideo Technologies Inc. A tiempo completo

As a Customer Service Operations Specialist at Resideo Technologies Inc., you will play a pivotal role in ensuring seamless customer interactions and experiences. This position demands strong communication skills, attention to detail, and the ability to think critically and resolve complex issues.

Job Summary

We are seeking an experienced Customer Service Operations Specialist to join our team. The ideal candidate will have a minimum of 1 year of experience in Customer Service/Support and possess excellent organizational, multi-tasking, and problem-solving abilities.

Key Responsibilities
  • Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met.
  • Oversight of response to inbound customer requests regarding order inquiries, problems, order changes, repairs, and RMA's.
  • Effective communication with other departments such as Technical Support, Logistics, Manufacturing, Branch Managers, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
  • Processing and following orders including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.

In addition to these responsibilities, you will also act as a change agent and look for ways to improve Customer Care processes. Your goal is to deliver the highest quality of customer service to ADI customers, branches, and vendors.

Requirements
  • Minimum 1 year of experience in Customer Service/Support.
  • A high attention to detail.
  • Self-motivation.
  • Strong customer service, organization, and multi-tasking abilities.
  • Proficient in Excel, Word, Outlook, and Salesforce.
What We Offer

We value our employees and offer a comprehensive benefits package that includes:

  • Resideo's benefits above the Mexican law.

We are committed to providing a positive and supportive work environment that allows our employees to grow and succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Operations Specialist to join our team at ABB. As a key member of our Process Automation business in San Luis Potosi, you will play a vital role in ensuring exceptional customer experiences and driving business growth.


  • San Luis Potosí, San Luis Potosí, México Adi Global Distribution A tiempo completo

    We are seeking a highly skilled Customer Service Operations Coordinator to join our team at Adi Global Distribution. As a key member of our customer-facing department, you will play a vital role in ensuring that customers receive exceptional service and support.About the Role:The Customer Service Operations Coordinator will be responsible for coordinating...


  • San Luis Potosí, San Luis Potosí, México Adi Global Distribution A tiempo completo

    We are seeking a skilled Customer Service Operations Coordinator to join our team at Adi Global Distribution. In this role, you will oversee the response to inbound customer requests regarding order inquiries as to ship dates, problems, order changes, repairs, and RMA's.The ideal candidate will have excellent communication skills and be able to effectively...


  • San Luis Potosí, San Luis Potosí, México Bastian Solutions Llc A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Operations Coordinator to join our team at Bastian Solutions Llc.The estimated salary for this position is between $45,000 and $60,000 per year, depending on experience.Job DescriptionThe primary responsibility of this role will be to ensure smooth operations in customer service while working...


  • San Luis Potosí, San Luis Potosí, México Eaton A tiempo completo

    Job SummaryWe are seeking a highly skilled Automated Transmissions Customer Service Specialist to join our team at Eaton. In this role, you will provide exceptional customer support, drive product reliability and functionality improvements, and work collaboratively with cross-functional teams.Key Responsibilities:Provide warranty support and direct product...


  • San Luis Potosí, San Luis Potosí, México Fedex Express México A tiempo completo

    At FedEx Express Mexico, we are seeking a skilled Logistics Operations Specialist to join our team. This is a fantastic opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.About the Role:We are looking for a highly organized and detail-oriented individual to manage the...


  • San Luis Potosí, San Luis Potosí, México Benchmark Digital Partners Llc A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Service Liaison to join our team at Benchmark Digital Partners Llc. As a key member of our customer-facing team, you will be responsible for ensuring exceptional customer experiences and driving business growth through effective client support.Key Responsibilities:Support Leadership team to ensure customer...

  • Customer Service

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México Lead Consulting Group A tiempo completo

    **About Us:**At Lead Consulting Group, we're passionate about delivering exceptional customer experiences and driving business growth through strategic partnerships. Our commitment to excellence has earned us a reputation as a trusted advisor in the industry.**Job Title:** Customer Service & Parts Operations Manager**Location:** San Luis Potosí,...


  • San Luis Potosí, San Luis Potosí, México Valeo A tiempo completo

    Job OverviewThis role is part of the Material Planning/Production Control team at Valeo, a global leader in automotive innovation. As a Customer Service Contact, you will be responsible for managing customer demands and ensuring seamless supply chain operations.Key ResponsibilitiesOrder Management: Receive and integrate customer schedules, identify...


  • San Luis Potosí, San Luis Potosí, México Caterpillar A tiempo completo

    Career Overview:Caterpillar Inc. is a leading global manufacturer of heavy machinery and engines, with a strong commitment to innovation and customer satisfaction.As a Logistics Operations Specialist, you will play a critical role in ensuring the efficient movement of goods and materials within our supply chain.Key Responsibilities:Coordinate logistics...


  • San Luis Potosí, San Luis Potosí, México Schweitzer Engineering Laboratories A tiempo completo

    About the RoleAt Schweitzer Engineering Laboratories, we are seeking a skilled and customer-focused professional to join our team as a Customer Support Specialist.


  • San Luis Potosí, San Luis Potosí, México Bosch A tiempo completo

    Job SummaryWe are seeking a highly skilled Materials Planner and Customer Success Specialist to join our team at the Bosch Group.About the RoleThis is an exciting opportunity for a motivated individual to take on a key role in ensuring the smooth operation of our supply chain and customer service processes.As a Materials Planner, you will be responsible for...


  • San Luis Potosí, San Luis Potosí, México Continental A tiempo completo

    Job Overview Continental is a leading company in the industry, committed to building an inclusive and discrimination-free ecosystem in Mexico. As a Financial Operations Specialist, you will play a crucial role in ensuring the accuracy and timeliness of payments, addressing supplier inquiries, and focusing on legal and corporate compliance. Key...


  • San Luis Potosí, San Luis Potosí, México Resideo Technologies Inc. A tiempo completo

    Company Overview:Resideo Technologies Inc. is a leading company in the industry, committed to excellence and customer satisfaction.Job Description:We are seeking an experienced Customer Master Specialist to join our team. In this role, you will be responsible for managing all customer account information, reviewing credit applications, maintaining contact...


  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    Empowering Your Career in Customer Service and Procurement">At ABB, we are dedicated to addressing global challenges. Our core values of care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - drive our aim to empower everyone to create sustainable solutions.We offer an exciting opportunity for a...


  • San Luis Potosí, San Luis Potosí, México Hiring Space Sc A tiempo completo

    Hiring Space Sc is seeking a highly motivated and customer-focused Call Center Agent Bilingual to join our team. As an integral part of our operations, this role will play a key role in providing exceptional customer service and support.The ideal candidate will possess strong communication skills, both written and verbal, and be proficient in English....


  • San Luis Potosí, San Luis Potosí, México Hitachi Energy Mexico, S.A. De C.V. A tiempo completo

    About Hitachi Energy MexicoWe are a leading provider of power quality systems and HVDC solutions, serving utility, industrial, renewable energy, and other customers in Mexico and Canada.Job Summary:This is an exciting opportunity for a motivated Sales & Tender Specialist to join our Grid Integration organization in Mexico. As part of our team, you will be...

  • Customer Service Liaison

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México Schweitzer Engineering Laboratories A tiempo completo

    **About the Role:**We are seeking a skilled Customer Service Liaison to provide world-class customer care to both internal and external customers at Schweitzer Engineering Laboratories.The successful candidate will engage in regional customer support activities, including accurate entry of orders, quotes, and RMA's, as well as creation and maintenance of...

  • Operations Coordinator

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México Wabtec A tiempo completo

    Unlock your potential in a career that drives progress and unlocks our customers' potential. At Wabtec Corporation, we are revolutionizing the way the world moves for future generations.Earn an estimated $65,000 annual salary as an Operations Coordinator - Logistics Specialist. This role is ideal for individuals who are constantly striving to grow and...


  • San Luis Potosí, San Luis Potosí, México Fedex Group A tiempo completo

    Job DescriptionWe are seeking a Customer Service Representative to join our team at FedEx Group.This role involves providing exceptional customer service, assisting with package tracing, and answering questions about our products and services. You will also be responsible for handling customer packages, maintaining records, and auditing files.Your duties...