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hace 4 semanas
As a Customer Service Operations Specialist at Resideo Technologies Inc., you will play a pivotal role in ensuring seamless customer interactions and experiences. This position demands strong communication skills, attention to detail, and the ability to think critically and resolve complex issues.
Job SummaryWe are seeking an experienced Customer Service Operations Specialist to join our team. The ideal candidate will have a minimum of 1 year of experience in Customer Service/Support and possess excellent organizational, multi-tasking, and problem-solving abilities.
Key Responsibilities- Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met.
- Oversight of response to inbound customer requests regarding order inquiries, problems, order changes, repairs, and RMA's.
- Effective communication with other departments such as Technical Support, Logistics, Manufacturing, Branch Managers, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
- Processing and following orders including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.
In addition to these responsibilities, you will also act as a change agent and look for ways to improve Customer Care processes. Your goal is to deliver the highest quality of customer service to ADI customers, branches, and vendors.
Requirements- Minimum 1 year of experience in Customer Service/Support.
- A high attention to detail.
- Self-motivation.
- Strong customer service, organization, and multi-tasking abilities.
- Proficient in Excel, Word, Outlook, and Salesforce.
We value our employees and offer a comprehensive benefits package that includes:
- Resideo's benefits above the Mexican law.
We are committed to providing a positive and supportive work environment that allows our employees to grow and succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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