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About the Role
We are seeking a highly skilled and detail-oriented Account Protection Specialist to join our team at American Express. As a key member of our customer service team, you will play a critical role in detecting, preventing, and stopping possible losses for our organization through account analysis and charge validations.
Key Responsibilities
- Conduct thorough analysis of customer accounts to identify potential risks and prevent losses
- Verify and validate charges requested by establishments or colleagues assisting customers while traveling or in an emergency situation
- Collaborate with internal teams to resolve customer issues and provide exceptional customer service
- Stay up-to-date with regulatory requirements and company policies to ensure compliance
- Develop and maintain strong relationships with customers to build trust and loyalty
Requirements
- Intermediate English language proficiency and adaptability in different communication styles
- Regulation and policy knowledge, understanding, and compliance
- Digital dexterity: navigate between screens, system knowledge, Outlook, Office, etc.
- High analysis capacity and risk evaluation
- Adaptability and flexibility to work in dynamic environments
- Excellent writing and verbal communication skills
- Schedule availability: Monday to Sunday, 6:00 am to 12:00 am
- Availability to cover 8-hour shifts, 5 days a week
- Detail-oriented
- Ability to work under pressure
- Proactive
- Excellent customer service
What We Offer
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
