Bilingual Customer Service Representative

hace 2 días


Aguascalientes, Aguascalientes, México Nissan A tiempo completo
Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our team at Nissan. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving inquiries, and handling complaints in a professional and courteous manner.

Responsibilities
  • Respond to a high volume of inbound phone calls from customers, dealerships, and third-party organizations, resolving issues and providing solutions in a timely and efficient manner.
  • Maintain a high level of quality and adherence to our call model, ensuring that all customer interactions meet our standards for excellence.
  • Utilize various tools and resources to proactively resolve customer concerns and prevent callbacks.
  • Follow all adherence guidelines to achieve a minimum target of 95%.
Requirements
  • High school diploma; bachelor's degree preferred.
  • Knowledge of excellent customer service techniques, preferably in a call center environment.
  • Fluent English and Spanish language skills.
  • Intermediate level of proficiency in MS Office.
Skills
  • Basic understanding of the auto finance industry.
  • Empathetic and able to handle difficult situations.
  • Active listening and customer focus skills.
  • Good grammar and communication skills.
  • Problem-solving and negotiation skills.
Schedule

Availability to work 48 hours per week, with schedules falling within the time frame of 6:00 am to 9:00 pm, Monday to Friday, and 6:00 am to 5:30 pm on Saturdays. Depending on department requirements, a 6-day or 5-day schedule may be assigned for at least 6 months.

Nissan is an equal opportunities employer and welcomes applications from all qualified candidates, regardless of gender, gender identity, sexual orientation, race, color, language, religion, political opinion, or any other condition.



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