Customer Service Representative

hace 7 días


Aguascalientes, Aguascalientes, México Benchmark Digital Partners Llc A tiempo completo

About Benchmark Digital Partners LLC

Benchmark Digital Partners LLC is a leading provider of digital transformation software solutions for the EHS, Sustainability, and ESG Disclosure Reporting space. We empower businesses to make informed decisions, improve employee safety, and reduce their environmental footprint.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in supporting our customers' success by providing exceptional service and support.

Key Responsibilities

  • Support the Leadership team in achieving customer satisfaction and growth among a portfolio of customers.
  • Assist in drafting business requirement documentation for project specifications related to business analysis.
  • Develop a deep understanding of clients' operations and systems.
  • Support Unit Leads with administrative tasks for customers.
  • Collaborate with internal teams to build and deliver customer expectations.

Requirements

  • Bachelor's degree (B.A./B.S.) in administrative fields, Marketing, Public Relations, or similar.
  • 1+ year relevant customer service experience, highly desired.
  • PowerPoint skills and experience with Excel preferred.
  • Adaptability, able to work in a fast-paced and multitasking environment.
  • Proficient English skills spoken and written.
  • Exceptional listening, communication, and presentation skills, highly organized, collaborative and detail-oriented.
  • Empathetic, positive attitude with a desire to help our team support customer needs.


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