Multilingual Customer Service Specialist

hace 3 semanas


Juárez, Chihuahua, México North American Production Sharing De Mexico Sa De Cv A tiempo completo
Job Summary

We are seeking a highly skilled Multilingual Customer Service Specialist to join our team. As a key member of our sales and customer service team, you will be responsible for researching accounts, identifying key players, and generating interest in our products.

The ideal candidate will have advanced level English skills, a high school diploma, and some experience in a similar position. You will also possess good communication skills, experience with AFS (MRP systems), and good computer skills.

Responsibilities
  • Researches accounts, identifies key players, and generates interest in our products
  • Routes qualified opportunities to the appropriate sales executive for further development and closure
  • Telephones prospects to identify appropriate contacts, qualify, and drive leads through the sales pipeline
  • Resolves customer problems, complaints, and questions according to established customer service guidelines and processes
  • Gathers customer feedback regarding industries, competitors, potential new products, and opportunities
  • Processes requests for literature, shipping information, pricing, and quotes
Requirements
  • Advanced level of English
  • High school diploma
  • Some experience in a similar position
  • Good communication skills
  • Experience with AFS (MRP systems)
  • Good computer skills
Working Conditions

This is a full-time position with a competitive salary range of $1.00 - $2.00 per month.

The working hours are daytime, and the language required is English. The workplace is an on-site job.



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