Customer Service Representative

hace 4 días


Juárez, Chihuahua, México Buscojobs México A tiempo completo

**About SIEMENS - ITESA**

SIEMENS - ITESA is a leading provider of innovative solutions in the field of technology and industry. Our team is dedicated to delivering exceptional customer service and support.

**Job Summary**

We are seeking an experienced Customer Service Representative to join our team. The successful candidate will be responsible for providing top-notch customer service, resolving issues efficiently, and building strong relationships with clients.

**Key Responsibilities:**

- Respond to customer inquiries and resolve issues promptly and professionally
- Collaborate with cross-functional teams to ensure seamless service delivery
- Develop and maintain strong relationships with customers through regular communication and updates
- Identify and implement opportunities to improve customer satisfaction and loyalty
- Work closely with sales management, finance, and operations teams to achieve business objectives
- Conduct thorough root cause analysis of backorders and develop effective resolution plans
- Prepare and deliver detailed reports on customer interactions and issue resolutions
- Ensure timely and accurate completion of tasks and projects

**Requirements**

To be successful in this role, you will need:

- A bachelor's degree in Operations, Business, Finance, Economics, or Supply Chain Management
- 3-5 years of experience in a customer-facing role, preferably in a similar industry
- Profound knowledge of SAP, Excel, and other relevant tools
- Excellent verbal and written communication skills in English and Spanish
- Ability to multitask and prioritize tasks effectively
- Coursework or experience in sales operations or demand/supply balancing

**What We Offer**

- Competitive salary: $120,000 - $180,000 per year (negotiable)
- Opportunity to work with a leading company in the industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance



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