HR Services Representative, Jr.

hace 1 día

Ciudad de México, Ciudad de México Zebra A tiempo completo

At Zebra, we're a community of innovators who create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.

As a member of Zebra Nation, you'll be seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here, you'll be part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimagining the future – for our people, our customers, and the world.

Key Responsibilities:

  • Provide answers to employees using excellent knowledge of company benefits, HR policies, procedures, and programs.
  • Communicate effectively with team members within the HR Service Center.
  • Maintain a working knowledge of HR processes to answer customers' questions.
  • Receive employees through the HR Service Center and provide timely and accurate information.
  • Alert Senior HR Service Members when there's confusion or absence of information.
  • Work closely with payroll and benefit departments and subject matter experts in HR to resolve employee problems.
  • Follow through to ensure each case is fully resolved.
  • Utilize HR systems such as Service Now, ADP, and Oracle Cloud to answer employee questions.
  • Document all communication within the HR Service Center's case management software application.
  • Proactively identify opportunities for process improvements and engage with Senior HR Service Members to drive changes.
  • Maintain employee records, acting as a 'system administrator' for the HR system.

Requirements:

  • HS diploma or GED; degree a plus.
  • Minimum 2 years of previous experience in a customer-facing environment, preferably with ServiceNow and HR experience.
  • Excellent verbal and written communication skills.
  • Team player.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Professional and friendly attitude, with the ability to develop a rapport with employees via email, phone, and in person.
  • Ability to independently execute an action plan following documented policies and procedures.
  • Effective management of multiple priorities and adaptability to change within a fast-paced business environment.
  • Ability to assess employee issues and apply the appropriate procedure, policy, or define escalation points.
  • Ability to learn and navigate new software quickly.
  • English compulsory; other languages a plus.

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