HR Service Center Representative, Junior

hace 1 semana

Ciudad de México, Ciudad de México Zebra A tiempo completo

Work Arrangement: Hybrid Remote

Overview: At Zebra, we foster a culture of innovation where we unite to develop new methodologies that enhance everyday experiences. Driven by curiosity and empathy, we craft agile solutions that meet the evolving needs of our clients and partners.
Being part of Zebra Nation means being acknowledged, appreciated, and respected. With our diverse viewpoints, we collaborate to fulfill our mission. Here, you will join a team that is redefining the future of work for organizations, their personnel, and the communities they serve.
You will have the chance to grow and lead in a progressive organization, shaping your career path while contributing to causes that matter to you – both locally and globally. We are just beginning to envision the future – for our people, our clients, and the planet.
Let’s build tomorrow together.

The HR Services Representative II plays a crucial role in assisting employees by leveraging comprehensive knowledge of company benefits, HR policies, procedures, and programs while effectively communicating with colleagues within the HR Service Center.

Key Responsibilities:
  • Act as the primary point of contact for inquiries from current and former employees regarding HR policies and processes.
  • Maintain a thorough understanding of HR procedures to address customer inquiries.
  • Engage with employees through the HR Service Center.
  • Provide prompt and precise information to employees by clarifying issues, researching solutions, and escalating unresolved matters.
  • Notify Senior HR Service Members of any confusion or lack of information.
  • Collaborate closely with payroll and benefits departments, as well as HR subject matter experts, to resolve employee issues.
  • Ensure that each case is thoroughly resolved.
  • Utilize various HR systems, including Service Now, ADP, and Oracle Cloud, to address employee inquiries.
  • Document all communications within the HR Service Center's case management software.
  • Proactively identify opportunities for enhancing processes, policies, and procedures, and engage with Senior HR Service Members to implement necessary changes.
  • Maintain employee records (both manual and electronic), acting as a 'system administrator' for the HR system, ensuring accurate data entry and maintenance, conducting data audits, and generating regular and ad hoc reports as needed.
  • Administer essential HR processes, including onboarding and offboarding procedures, as well as contractual amendments such as remuneration changes, and prepare required documentation.
  • Assist HR team members and line managers in drafting offer letters, coordinating acceptances, tracking key activities, and managing the onboarding process.
  • Provide support for rewards administration related to various company benefits programs.
  • Ensure accurate and timely preparation of employee payroll data for the designated pay frequency (e.g., weekly, bi-weekly, monthly).
  • Offer internal and external audit support, including the collection and preparation of supporting documents.
  • Promote consistent content management across the HR Function on various internal HR tools.
  • Conduct all work in accordance with established HR Service Center standards.
  • Perform related tasks as assigned.
Qualifications:
  • High school diploma or GED required; degree preferred.
  • Minimum of 2 years of experience in a customer-facing role preferred, with familiarity in ServiceNow and HR practices.
  • Strong verbal and written communication skills.
  • Team-oriented individual.
  • Excellent listening abilities and the capacity to ask insightful questions, comprehend concerns, and address objections.
  • Must demonstrate a professional and approachable demeanor, capable of building rapport with employees through various communication channels.
  • Ability to independently implement an action plan following established policies and procedures.
  • Capable of effectively managing multiple priorities and adapting to changes in a fast-paced environment.
  • Proficient in assessing employee issues and applying the appropriate procedures, policies, or escalation points.
  • Quick learner with the ability to navigate new software efficiently.
  • Proficiency in English is essential; additional languages such as Portuguese are a plus.

To safeguard candidates from online fraudulent activities related to fake job postings and employment offers, please note that our recruiters will always connect with you via official email accounts. Applications are accepted exclusively through our applicant tracking system, and we only request personal identifying information through that system. Our Talent Acquisition team will never ask for personal identifying information via email or outside of the system. If you suspect identity theft, please contact your local law enforcement agency.

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