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We are seeking a highly skilled and experienced Customer Service Representative to join our team at Page Personnel. As a key member of our customer-facing team, you will be responsible for managing customer orders, providing exceptional customer service, and ensuring seamless order fulfillment.
Key Responsibilities- Manage customer orders for US, EMEA, and Mexico, supporting all locations.
- Maintain customer profiles and sales order-related records.
- Enter Purchase Orders into the system, confirm orders with Operations/Global logistics, and ensure operations have all relevant customer information for shipping and confirm orders to customer.
- Provide Logistics support and manage customer requests in internal systems as well as customer-appointed systems (portals).
- Coordinate customer documentation requests with cross-functional teams and internal and external requests for information.
- Request certifications as required from QA, QC, and regulatory.
- Identify changes in customer order habits and escalate to the Business Development Manager as needed.
- Confirm any shipping date changes with customers.
- Process freight claims and returns.
- Confirm method of shipping, product profiles, dates of delivery, and pick-up location.
- Coordinate and resolve customer issues by documenting in Salesforce as a case and providing critical data to appropriate disciplines.
- Provide tracking information to customers.
- Ensure traceability of sales order from processing to delivery.
- Attend and participate in meetings/video conferences.
- Support activities to differentiate as THE leader in customer care throughout the industry.
- Provide concierge-type service through proactive engagement with customers, active and consistent order acknowledgement, order confirmation, and order status throughout the entire order process.
- Work with the Business Development Team to understand the sales process and customer needs.
- Lead new hire training, supporting the development of each member through cross-training regular order audits.
- Active participant in annual SOP review and new SOP creation, ensuring robust training materials.
- Support the alignment of global business practices, processes, and procedures.
- Serve as the backup for the Customer Experience Director.
- Two years of direct Customer Service experience working in process manufacturing in either food, beverage, chemical, or pharmaceutical.
- Preferable but not mandatory experience with Salesforce CRM and ERP systems.
- Bachelor's degree preferred.
- Bilingual (Spanish/English) required.
- Salary: $30,000 +
- Christmas Bonus: 30 days
- Vacation Days: Legal requirement
- Premium Vacation/Vacation Bonus: 25% of salary
- Savings Fund: $115 USD a month
- Food Allowance: $66 USD a month
- Employee Life Insurance
- Private Medical for Employee and Family (maximum 7K USD per employee and family)
- Profit Sharing
- Tuition Reimbursement
