Operations Business Center Manager
hace 2 días
The Opportunity:
We are seeking a highly skilled and experienced Operations Business Center Manager to join our team at Avantor. As a key member of our leadership team, you will be responsible for overseeing the supervision of our Mexico City teams and acting as a brand ambassador for the Avantor Business Center in the region.
Key Responsibilities:- Ensure the supervision of the Mexico City ABC teams from a commercial perspective
- Drive improvement projects and implementations to ensure company goals are met
- Partner with carriers to achieve center objectives and ensure timely escalation or reach out for help in case of critical situations
- Act as the primary contact point for Process Leads in mitigation of business and people situations
- Set clear team goals and delegate tasks and set deadlines for team members
- 7+ years of experience in a fast-paced, customer-focused environment (direct customer contact)
- Experience in people management teams or individual's min 4 years
- Experience in business management and handling direct or indirect customers
- Real-time operations experience and achieved good metrics required
- Project Management (hands-on) and IT enabled services experience
- Customer Support Management and Systems Operations Management experience
- Proven leadership skills and highly customer-focused
- Excellent communication skills and digital savviness
- Language skills: Professional English: writing, reading, and speaking
- IT Skills: MS Office, Optional SAP (eligible)
As a major team contributor, you will partner with carriers to achieve center objectives and ensure timely escalation or reach out for help in case of critical situations. You will also have the opportunity to drive improvement projects and implementations to ensure company goals are met.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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