Operations Business Center Manager

hace 1 día

Xico, México Avantor A tiempo completo
Operations Business Center Manager

The Operations Business Center Manager will oversee the supervision of the Mexico City teams and serve as a brand ambassador for the Avantor Business Center in the region. This role will work closely with the Avantor Business Center Leader to implement the Governance structure, engage in strategic placement or business scope discussions, and drive improvement initiatives via digital transformation.

Key Responsibilities:
  • Cascade company goals, safety practices, and deadlines to the team.
  • Create an inspiring team environment with open communication culture.
  • Recruit and onboard new team members, based on needs.
  • Encourage team members, communicate team goals, and identify areas for new training or skill checks.
  • Act as the primary contact point for Process Leads in mitigation of business and people situations.
  • Set clear team goals in alignment with Process Leads.
  • Delegate tasks and set deadlines for team members.
  • Generate and share comprehensive reports about team performance, mission-related objectives, and deadlines.
  • Ensure timely escalation or reach out for help in case of critical situations in the process or teams.
  • Drive motivation for team members.
  • Actively listen to team members' feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.
  • Determine completion timeline and monitor progress to ensure the project is on track.
  • Support the company in implementing best practices for processes and proactively identify, propose, and implement continuous improvement opportunities in existing processes within the team.
  • Act as primary contact for local organizations in terms of coordination and servicing.
  • Liaise with internal stakeholders across different towers of the company, as well as external customer stakeholders to coordinate and promote service delivery excellence of the company to the customer.
  • Manage the team budget and ensure that the costs are under control.
  • Manage quality and internal control action plans following the detection of discrepancies in global objectives.
Requirements:
  • University degree
  • 7+ years of experience in a fast-paced, customer-focused environment (direct customer contact)
  • Experience in people management teams or individuals (min 4 years)
  • Experience in business management
  • Experience in handling direct or indirect customers
  • Realtime Operations experience and achieved good metrics required
  • Project Management (hands-on)
  • IT enabled services
  • Systems Operations Management
  • Customer Support Management
  • Proven leadership skills
  • Highly customer-focused as well as proactive and team-focused
  • Outstanding interpersonal skills with the ability to comfortably interact with various client types (e.g. technical, end user, and economic buyers)
  • High sense of responsibility
  • Eager to learn and consistently improve their knowledge
  • Excellent communication skills
  • Highly focused on process improvement
  • Digital savviness
  • GBS/ SSC environment experience
  • Certifications: PMP - preferred - Process improvement certification Six Sigma, Kaizen etc are a plus
  • Language skills: Professional English: writing, reading, and speaking
  • IT Skills: MS Office, Optional SAP (eligible)
About Avantor

Avantor is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.

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