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Global Operations Center Manager

hace 2 meses

Xico, México Salesforce, Inc. A tiempo completo
Manager, Global Operations Center

At Salesforce, we're committed to creating a workforce that reflects society through inclusive programs and initiatives. We're seeking a visionary leader to drive continuous improvement in HR operations and shape the future of our organization.

Key Responsibilities:
  • Hire and onboard a team of talented HR professionals to set up our Global capability center in Mexico.
  • Lead a versatile team of Employee Success professionals, driving strategic processes and operational planning while supporting key Employee Success initiatives.
  • Develop data-driven solutions that demonstrate a tangible ROI for our service delivery model, maximizing analytics to inform decision-making.
  • Implement initiatives to boost employee satisfaction, driving self-service engagement and optimizing service delivery channels.
  • Cultivate influential relationships with key collaborators across the organization, gaining insights into business needs to tailor end-user solutions effectively.
Requirements:
  • A minimum of 5 years prior leadership experience in HR Shared Services/ BPO/ GCC operations.
  • Extensive knowledge working with a case management system and HRIS, preferably Workday.
  • Exposure to use of AI, bots, virtual assistants, and other technologies in provision of HR services.
  • Ability to work effectively with partners from across functional areas, by crafting collaborative relationships, establishing credibility, and motivating/influencing others.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.