Operations Specialist, Product Support
hace 1 semana
Stripe is a leading financial infrastructure platform for businesses, providing a range of services to help companies grow their revenue and accelerate new business opportunities. As a key member of our team, you will play a critical role in delivering exceptional support experiences for our users.
Key Responsibilities- Troubleshoot and resolve complex user issues in a timely and effective manner
- Communicate resolutions to end-users in a clear and concise manner
- Analyze processes and implement changes to improve operational efficiency and user experience
- Collaborate with cross-functional teams to drive process improvements and enhance product offerings
- Gain valuable insights into the operations of thousands of businesses on Stripe
- Contribute to the development of a new operational capability for Stripe, driving growth and innovation
- Partner with global operations specialists and business process owners to deliver critical workflows
- A user-first mindset, with a passion for solving complex problems
- Excellent communication skills, both written and verbal
- Business proficiency in written and spoken English
- Strong analytical thinking and problem-solving skills
- Prior experience in customer service or internal/external user-facing operations
- A process-oriented mindset, with the ability to drive results
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects
- Humble and collaborative approach, with a proven track record of working effectively across teams and with external partners
- Prior experience or knowledge in user support
- Prior experience working on projects or process improvement initiatives
- Familiarity with SQL and ability to use template or premade SQL queries as part of investigations
At Stripe, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that a diverse and inclusive workplace is essential to our success and to creating a better future for our users.
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