Operations Specialist, Product Support

hace 1 semana


Ciudad de México, Ciudad de México Stripe A tiempo completo
About the Role

Stripe is a leading financial infrastructure platform for businesses, providing a range of services to help companies grow their revenue and accelerate new business opportunities. As a key member of our team, you will play a critical role in delivering exceptional support experiences for our users.

Key Responsibilities
  • Troubleshoot and resolve complex user issues in a timely and effective manner
  • Communicate resolutions to end-users in a clear and concise manner
  • Analyze processes and implement changes to improve operational efficiency and user experience
  • Collaborate with cross-functional teams to drive process improvements and enhance product offerings
  • Gain valuable insights into the operations of thousands of businesses on Stripe
  • Contribute to the development of a new operational capability for Stripe, driving growth and innovation
  • Partner with global operations specialists and business process owners to deliver critical workflows
Requirements
  • A user-first mindset, with a passion for solving complex problems
  • Excellent communication skills, both written and verbal
  • Business proficiency in written and spoken English
  • Strong analytical thinking and problem-solving skills
  • Prior experience in customer service or internal/external user-facing operations
  • A process-oriented mindset, with the ability to drive results
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects
  • Humble and collaborative approach, with a proven track record of working effectively across teams and with external partners
Preferred Qualifications
  • Prior experience or knowledge in user support
  • Prior experience working on projects or process improvement initiatives
  • Familiarity with SQL and ability to use template or premade SQL queries as part of investigations

At Stripe, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that a diverse and inclusive workplace is essential to our success and to creating a better future for our users.



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