Operations Specialist, Product Support

hace 17 horas


Ciudad de México, Ciudad de México Stripe A tiempo completo
About the Role

We're seeking a highly skilled Operations Specialist to join our Product Support team at Stripe. As a key member of our team, you will be responsible for troubleshooting and resolving complex user issues, analyzing processes to improve operations, and collaborating with cross-functional teams to drive process improvements.

Key Responsibilities
  • Troubleshoot and resolve external user issues in a timely and effective manner
  • Analyze processes and implement changes to improve user experience and scale operations
  • Collaborate with other Stripe teams to improve product offerings and messaging
  • Gain unique insights into how thousands of businesses on Stripe operate and scale
  • Partner with global operations specialists to run critical workflows
Requirements
  • Excellent communication and analytical skills
  • Business proficiency in written and spoken English
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience in customer service or internal/external user-facing operations
  • Process-oriented mindset and ability to get things done
Preferred Qualifications
  • Prior experience in user support or process improvement initiatives
  • Familiarity with SQL and ability to use template or premade SQL queries

At Stripe, we're committed to creating a workplace that's inclusive and equitable for everyone. We believe that diverse perspectives and experiences are essential to building a world-class team and driving innovation. If you're passionate about solving complex problems and working in a fast-paced environment, we encourage you to apply.



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