Operations Specialist, Product Support
hace 17 horas
We're seeking a highly skilled Operations Specialist to join our Product Support team at Stripe. As a key member of our team, you will be responsible for troubleshooting and resolving complex user issues, analyzing processes to improve operations, and collaborating with cross-functional teams to drive process improvements.
Key Responsibilities- Troubleshoot and resolve external user issues in a timely and effective manner
- Analyze processes and implement changes to improve user experience and scale operations
- Collaborate with other Stripe teams to improve product offerings and messaging
- Gain unique insights into how thousands of businesses on Stripe operate and scale
- Partner with global operations specialists to run critical workflows
- Excellent communication and analytical skills
- Business proficiency in written and spoken English
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience in customer service or internal/external user-facing operations
- Process-oriented mindset and ability to get things done
- Prior experience in user support or process improvement initiatives
- Familiarity with SQL and ability to use template or premade SQL queries
At Stripe, we're committed to creating a workplace that's inclusive and equitable for everyone. We believe that diverse perspectives and experiences are essential to building a world-class team and driving innovation. If you're passionate about solving complex problems and working in a fast-paced environment, we encourage you to apply.
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