Client Support Specialist
hace 6 días
CUSTOMER SERVICE REPRESENTATIVE
Key Responsibilities
The customer service representative serves as the primary point of contact for commercial assistance to our clients and sales teams, frequently engaging with Chemetall's production facilities and distribution centers. The ideal candidate should exhibit the capability to juggle multiple responsibilities effectively.
Pathway to Success:
- Manage order processing using SAP systems
- Enhance customer loyalty by providing outstanding service (achieving or surpassing communication metrics and team service agreements)
- Recognize and execute process enhancements.
- Ensure effective and timely information exchange to fulfill or exceed client expectations and departmental performance goals.
- Thrive in a high-pressure, dynamic environment with a keen attention to detail
- Demonstrated analytical and critical reasoning abilities
- Skillfully navigate conflicts and discrepancies towards constructive outcomes
- Prioritize customer needs to facilitate improved product distribution
- Collaborate with the finance department to address customer credit and billing inquiries
· Gather and respond to customer feedback and claims, extracting insights for sales and technical support, and escalate requests to technical services when necessary
- Offer information regarding ECT products and services to clients
- Track order volume history and product range
- Provide strategic insights for marketing and segment management
- Contribute to the sales and production planning process: monitor orders and coordinate with supply chain and operations to ensure seamless product availability
Essential Qualifications:
- Proficient in English
· Bachelor's degree preferred
· Relevant years of experience in a similar role required
· Experience in relationship management and customer service via phone
· Understanding of customer ordering behaviors and support
· Strong analytical skills: data assessment and interpretation
· Collaboration with supply chain and sales teams
- Familiarity with CRM software and SAP systems
· Excellent communication and organizational skills
- Proficient in Microsoft Office Suite (Word, Excel, email, internet)
- Strong listening, written, and verbal communication abilities
- High proficiency in English reading, writing, and speaking
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