Empleos actuales relacionados con Customer Experience Delivery Manager - Ciudad de México, Ciudad de México - GSK
-
Customer Experience Manager
hace 2 meses
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Experience Manager. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly.Your Key ResponsibilitiesReport to the Customer Contact Centre Manager and be...
-
Service Delivery Manager
hace 2 semanas
Ciudad de México, Ciudad de México Adenza A tiempo completoJob Title: Service Delivery ManagerAdenza is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for leading a team of Service Delivery Analysts in providing best-in-class service to our clients.Responsibilities:Lead a team of Service Delivery Analysts in providing service to...
-
IT Service Delivery Manager
hace 3 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IT Service Delivery ManagerAt Nuvit Service, we are seeking a highly skilled IT Service Delivery Manager to lead our service delivery team. The successful candidate will be responsible for ensuring seamless delivery of services to our clients, managing project teams, and resolving reliability issues.Key Responsibilities:Manage client relationships...
-
Service Delivery Manager
hace 3 semanas
Ciudad de México, Ciudad de México Nsc Global A tiempo completoService Delivery ManagerNsc Global is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional support services to our clients.We are a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Our goal is to partner with world-class...
-
IT Service Delivery Manager
hace 2 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoService Delivery ManagerA service delivery manager at Nuvit Service is responsible for ensuring seamless service delivery to clients. They lead project teams, resolve reliability issues, monitor progress, track KPIs, and manage budgets.Key Responsibilities* Manage client relationships, exceed expectations* Single point of escalation for service-related...
-
Senior Program Manager, Customer Experience
hace 2 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a Senior Program Manager to join our Customer Experience Program team with Customer Service at Amazon.com.mx. The ideal candidate will work relentlessly to identify opportunities to improve the customer experience and lead strategic and tactical actions to achieve that goal.Key ResponsibilitiesAct as the point of contact for CS...
-
Technical Account Manager
hace 1 mes
Ciudad de México, Ciudad de México Zendesk A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Zendesk. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, providing expert guidance and support to help them get the most out of our product.Your primary focus will be on working closely with...
-
Senior Program Manager, Customer Experience
hace 4 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleServicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Senior Program Manager to join our Customer Experience Program team. As a key member of our team, you will be responsible for identifying opportunities to improve the customer experience and leading strategic and tactical actions to achieve this goal.Key...
-
Senior Program Manager, Customer Experience
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Program Manager to join our Customer Experience Program team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. The ideal candidate will work closely with cross-functional teams to identify opportunities to improve the customer experience and lead strategic and tactical actions to achieve this...
-
Operations Manager
hace 1 mes
Ciudad de México, Ciudad de México Amazon A tiempo completoJob Title: Shift Area Manager, Last Mile OperationsAt Amazon, we're committed to delivering exceptional customer experiences through innovative logistics solutions. As a Shift Area Manager in our Last Mile Operations team, you'll play a critical role in ensuring the timely and accurate delivery of packages to our customers.About the Role:Lead a team of...
-
Delivery Manager
hace 2 semanas
Ciudad de México, Ciudad de México Gluo A tiempo completoAbout GluoGluo, an Orium Company, is a leading e-commerce agency with over 20 years of experience in the market. We specialize in implementing e-commerce platforms, payment gateways, search engines, content management systems, ERPs, and CRMs. Additionally, we develop new commerce functionalities from scratch.About the OpportunityWe are seeking a Delivery...
-
Marketing Manager
hace 3 semanas
Ciudad de México, Ciudad de México Hasbro A tiempo completoJob Title: Assoc Manager Customer MarketingAs a key member of the Hasbro team, you will play a crucial role in driving customer-focused marketing strategies that align with commercial, marketing, company, and sales goals.Key Responsibilities:Coordinate with key account managers, agencies, and brand managers to develop customer-centric plans that drive...
-
Senior Customer Experience Vendor Manager
hace 3 semanas
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe are a global community of anime and manga fans, and we're passionate about delivering the art and culture of anime to our audience. Our mission is to help everyone belong, and we're committed to creating a welcoming and inclusive environment for all.As a Senior Customer Experience Vendor Manager at Crunchyroll, you will play a critical...
-
Service Delivery Manager
hace 2 semanas
Ciudad de México, Ciudad de México Nsc Global A tiempo completoJob OverviewNsc Global is seeking a highly skilled Service Delivery Manager to lead our global network implementation and support solutions team. As a key member of our organization, you will be responsible for delivering exceptional service to our clients, ensuring timely and cost-effective solutions, and driving business growth.Key...
-
Senior Customer Experience Vendor Manager
hace 1 mes
Ciudad de México, Ciudad de México Crunchyroll A tiempo completoAbout CrunchyrollWe're a global community of anime and manga fans, and we're passionate about delivering the best possible experience for our members. As a Senior Customer Experience Vendor Manager, you'll play a key role in shaping our customer experience strategy and ensuring that our operations team is ready for launches, product, and service...
-
IT Service Delivery Manager
hace 3 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoIT Service Delivery Manager ========================= At Nuvit Service, we are seeking a highly skilled IT Service Delivery Manager to lead our service delivery teams. The successful candidate will be responsible for ensuring seamless delivery of services to our clients, managing project teams, and rectifying reliability issues. **Key...
-
Service Delivery Manager
hace 2 semanas
Ciudad de México, Ciudad de México NSC Global A tiempo completoJob Title: Service Delivery ManagerNSC Global is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for coordinating all resources of the tower, including off-shore teams, to ensure seamless service delivery.Responsibilities:Coordinate tower resources, including off-shore teams,...
-
Customer Experience Manager
hace 1 semana
Ciudad de México, Ciudad de México Hewlett Packard A tiempo completo**Key Responsibilities:** Design and manage customized customer experiences and briefings to be presented in our customer welcome center. Partner with cross-functional teams to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings. Manage briefings that focus on strategic accounts, large...
-
Customer Service Manager
hace 7 días
Ciudad de México, Ciudad de México AIG A tiempo completoAbout the RoleThe Customer Service Manager position is a critical component of AIG's Claims Contact Center in Mexico, responsible for overseeing a team of 44 FTEs across five departments operating 24/7. The successful candidate will be responsible for ensuring the efficient and effective delivery of customer service, while maintaining compliance with company...
-
IT Service Delivery Manager
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IT Service Delivery ManagerAt Nuvit Service, we are seeking an experienced IT Service Delivery Manager to lead our service delivery team. The successful candidate will be responsible for ensuring seamless delivery of services to our clients.Key Responsibilities:Manage client relationships and exceed expectationsAct as single point of escalation...
Customer Experience Delivery Manager
hace 2 meses
We are seeking a seasoned professional to lead the design, implementation, and ongoing analysis & optimization of agreed brands across selected Emerging Market Countries. This role will play a critical part in supporting the Associate Director – Customer Experience to provide key data and insights to business stakeholders in Global, Regional, and Local teams to drive action in pursuit of a much-improved customer experience and higher performance impact.
Key Responsibilities:
- Support the execution of integrated omnichannel campaigns for priority market/brands in a timely manner, with clear customer segmentation and targeting.
- Collaborate with assigned Medical Affairs Managers within the Digital Hub team to plan and execute campaigns, including implementation of user journeys and content planning across the broader channel mix.
- Manage cross-functional stakeholders and third parties to execute flawlessly, including media agencies and relevant Regional and Local stakeholders in the LOCs.
- In alignment with global & General Medicine analytics framework, execute (or lead vendor to execute) tagging of content and campaigns to track usage and effectiveness for improvement. Provide instructions for tagging across all campaign collaterals.
- Conduct monthly campaign performance analysis, analyzing all relevant data sets, distilling key insights, and recommending actions for optimization ready for presentation to senior management as part of ongoing agile sprint retrospectives.
- Work with scrum masters to ensure effective and efficient use of global digital platforms, including latest best practices, updates, or releases, including new functionalities & channels.
- Manage content and activity demand forecasting and prioritization process with 3rd party vendors to ensure timely execution of campaigns/channels with appropriate regional governance.
- Manage digital vendors, translation vendors, carry out necessary compliance and management monitoring activities on a routine basis to mitigate identified risks across the Digital Hub.
- Own the development, implementation, and continuous optimization of customer-centric digital framework.
Requirements:
- Digital Marketing degree or equivalent with significant experience in omnichannel execution of content and user journeys.
- 3 – 5 years of experience in Digital Marketing roles.
- Advanced English.
- Content Lab, Microsoft Office, Power BI, Microsoft Project.
- Soft skills: Analytical skills, customer focus, senior stakeholder management, leadership by influence.
- Experience in Pharma industry.
Preferred Qualifications:
- Portuguese.
