Technical Account Manager

hace 3 semanas

Ciudad de México, Ciudad de México Zendesk A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Zendesk. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, providing expert guidance and support to help them get the most out of our product.

Your primary focus will be on working closely with our customers to understand their business needs and develop strategies to help them achieve their goals. You will also be responsible for collaborating with our internal teams, including Success, Sales, and Premier Enterprise, to ensure seamless delivery of our solutions.

This is an exciting opportunity to join a dynamic team and make a real impact on our customers' success. If you have a passion for customer experience and a strong technical background, we encourage you to apply.

Key Responsibilities
  • Establish and maintain strong relationships with customers to understand their business needs and develop strategies to help them achieve their goals.
  • Collaborate with internal teams to ensure seamless delivery of our solutions.
  • Provide expert guidance and support to customers to help them get the most out of our product.
  • Develop and implement customer success plans to drive business growth and customer satisfaction.
  • Work closely with customers to identify and address technical issues and provide solutions to improve their overall experience.
Requirements
  • 10+ years of technical experience in running sophisticated customer environments, with at least 5 of those in an Enterprise environment.
  • Excellent communication and presentation skills, including the ability to interact, communicate and establish relationships with all levels of personnel from administrators to CxO levels.
  • Knowledge of SaaS implementations, API use cases and development, and logic-based workflows.
  • Experience in finding alternative solutions through lateral thinking and technical curiosity.
  • Deep understanding of at least one industry vertical.
About Zendesk

Zendesk is a leading provider of customer service and engagement software. We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

We are committed to creating a workplace that is diverse, inclusive, and respectful. We believe that our differences are what make us stronger and more innovative, and we strive to create an environment where everyone feels valued and empowered to contribute.

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