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Technical Support Specialist

hace 2 meses

Puebla, Puebla, México Ellucian A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Ellucian. As a key member of our support team, you will be responsible for effectively utilizing company tools and software to record information about technical infrastructure problem reports, troubleshooting steps, and processes.

Key Responsibilities

  • Utilize company tools and software to record and track technical infrastructure problem reports
  • Develop and implement effective troubleshooting steps and processes
  • Collaborate with cross-functional teams to resolve technical issues
  • Provide exceptional customer service and support to internal stakeholders

Requirements

  • Strong technical skills and knowledge of software applications
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong communication and interpersonal skills

What We Offer

As a Technical Support Specialist at Ellucian, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization.