Customer Service Representative/After Hours

hace 1 semana


Zapopan, Jalisco, México Rapido Solutions Group A tiempo completo

**About Us**
Rapido Solutions Group is a dynamic company that connects Mexico's top talent with hyper-growth businesses. Our mission is to revolutionize the Latin American work culture by providing opportunities for individuals from Guadalajara to work with US logistics companies.

**Our Culture**
We strive to be the best place to work, offering a young and vibrant work environment that combines diversity, joy, and passion. Our dynamic community allows our employees to thrive alongside our clients in one of the most important industries in the USA.

**Job Summary**
We are seeking a skilled Customer Service Representative/After Hours to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities**
- Determine carrier ETA's for pickup and delivery, flagging any potentially late arrivals to carrier and customer sales reps
- Enter valuable information into the system according to standard operating procedures (dispatching - loaded & empty verification - in-transit updates)
- Resolve and troubleshoot for any issues arising during the life cycle of a shipment
- Analyze customer inquiries, make informed decisions, and provide quality and timely updates to the customer(s) as needed

**Schedule**
- Wednesday - Sunday from 17:00 to 01:00
- Monday, Tuesday, Wednesday, Friday and Saturday 14:00 to 23:00

**Why Our Employees Choose Us?**
- **Competitive Pay & Benefits**
Competitive pay and law benefits from day 1, plus an above-law benefits package: food vouchers, private medical insurance, savings fund
- **Great Environment**
Great community spirit; Diversity, Equity, Inclusion and Belonging Program; Total Societal Impact Programs; continuous training and Team Building
- **Work-Life Balance**
Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor; Paid Time Off
- **Plus**
Amazing amenities like Ping-Pong table, videogames area, free lunch & beer on Fridays, weekly snacks, Sports teams, and more Monthly activities

**Our Hiring Process**
Let us know your availability for the next week to schedule your Zoom interview. Don't get nervous, it will take less than 40 minutes, and its purpose is for us to check your professional background and find a position that suits you. After your interview, we will ask you to complete an English test and a behavioral assessment. Once we have your results, you will be scheduled to have an interview with one of our clients. Finally, after your client interview, you will receive an offer letter. Don't doubt it, it's really happening. Wait for your start date, have your documents handy (birth certificate, ID, CURP, SSN, proof of residency and constancia de situación fiscal) and get ready to have the most amazing training ever.

**Follow Us**
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: A partir de $16,000.00 al mes
Horario:- Turno de 10 horas- Turno de 8 horas
Idioma:- Inglés (Obligatorio)
Lugar de trabajo: Una ubicación



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