Customer Service Representative
hace 7 días
Job Summary
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Intugo. As a Collections Agent, you will play a critical role in ensuring all complaints are acknowledged in a timely manner and customer satisfaction is maximized.
Key Responsibilities
- Provide exceptional customer support and respond to customer inquiries in a professional and courteous manner.
- Input all complaint information into the complaint system and maintain accurate records.
- Document collector pro activities and ensure compliance with company guidelines and policies.
- Handle complaints and all communication with customers in accordance with company guidelines and policies.
- Follow up and complete surveys in a timely manner and provide reports on specified times.
- Process all NTTAs in a timely manner and provide reports on specified times.
- Complete title reports in a timely manner and provide reports on specified times.
Qualifications
- Excellent communication skills and the ability to communicate effectively with customers.
- Bilingual is a must.
- High school diploma or equivalent.
- Must be computer literate and have a proficiency in Microsoft Office software.
- Great people skills and the ability to work well in a team environment.
- Must be able to learn quickly and adapt to new situations.
- Leadership skills and the ability to lead by example.
- Integrity and a strong work ethic.
Benefits
As a Customer Service Representative at Intugo, you will have the opportunity to work in a dynamic and fast-paced environment with a competitive salary of $18,200.00 per month. You will also have the opportunity to work in person and be part of a team that values customer satisfaction and excellence.
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